Consumer Advocate, Outreach Brooklyn

S2HB Outreach, 90 Sands Street, Brooklyn, New York, United States of America

Job Description
Posted Friday, June 5, 2026 at 4:00 AM

ABOUT US: - We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Street to Home, Brooklyn

Breaking Ground’s Street to Home program makes regular contact with more than 2,000 street homeless individuals and connects more than 500 individuals to housing, medical and mental health services, substance abuse counseling, and other essential supports each year. The caring, individually tailored attention clients receive at each stage of their journey from street to home ensures that more than 95% of people who Breaking Ground places remain stably housed.

The

Consumer Advocate, Outreach

works with people experiencing street homelessness and living with chronic medical conditions in BOROUGH with the objective of engaging individuals to connect them to appropriate social and medical services and, ultimately, to help improve their overall health and wellbeing and secure appropriate housing solutions.

The

Consumer Advocate, Outreach

builds a relationship with clients utilizing motivational interviewing to encourage clients to work towards self-identified housing, health, and other goals. The Consumer Advocate spends most of the shift in the field either in an automobile and/or on foot conducting street outreach, accompanying clients to appointments, and following up on service referrals. The Consumer Advocate conducts assessments, engages clients in self-directed service planning, and enters all required data into required databases.

Essential Duties and Responsibilities

Engage with identified persons currently experiencing homelessness and living with chronic medical conditions in BOROUGH

Draw on lived experience of homelessness, mental illness, substance use, and/or immigration issues to build rapport with clients and develop appropriate service connections

Conduct required assessments

Attend clinical supervision and training

Maintain record keeping in compliance with agency standards as well as those of City and State agencies

Collaborate with Parks Dept., NYPD, DSNY, MTA, and other agencies

Accompany clients to appointments and follow up on service referrals

Perform other duties as assigned

Minimum Qualifications

High School diploma or equivalent required

Minimum 2 years of related experience

Lived experience with homelessness, mental illness, substance use, and/or immigration issues, and willingness to appropriately use lived experience as a tool for building client rapport and developing service connection preferred

Knowledge of local benefit agencies (e.g., Public Assistance) and familiarity with substance abuse, mental health, immigration, and employment resources

Strong oral and written communication skills and ability to liaise with internal and external stakeholders

Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams

Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment

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