Plateau Software Inc is hiring: Audio Visual Information Specialist in Huachuca

Plateau Software Inc
Plateau GRP is a dynamic company that treasures your skills, training, and ideas. You are our most valuable asset. We offer a clear path for your career growth and are committed to creating a welcoming, diverse, respectful, and inclusive environment. Thank you for considering a fulfilling career at Plateau.
Plateau Group is seeking an Audio Visual Technology Specialist to join our team. The AV Technician is responsible for troubleshooting hardware and software, supporting customers with IT questions, ticketing work completed, and supporting high profile military or government personnel as required.
Responsibilities

Support all AV operations
Support daily operations and user support requests
Support equipment troubleshooting including, but not limited to, end user devices, peripherals, printers, etc.
Perform routine preventive maintenance
Support student onboarding by validating student network access
Ensure all requirements are met by the student while in processing to allow for network access
Provide direct, indirect, logical and physical support for all Student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
Troubleshooting student devices when faults are encountered
Document all faults encountered and remediation of faults
Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
Document work completed in a local ticketing system
Other duties as assigned
Requirements

Required Skills

Secret clearance
CompTIA Security + Certification
Proficiency with audio and video equipment, including cameras, microphones, and mixers
Preferred Qualifications

Advanced AV and technical experience
Ticketing system and metric experience
Equal Opportunity Employment Statement

Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.
Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at hrteam@plateauinc.com

#J-18808-Ljbffr