Customer Experience Specialist

Job Description

Insight Global is hiring 4 Customer Experience Specialists to join a travel insurance agencies growing Richmond team starting June 22nd. This role is critical to delivering a fast, empathetic, and high-quality experience for customers traveling both domestically and internationally. You’ll work in a collaborative, fast-paced environment where customer service excellence is the priority. This is a permanent opportunity but candidates are paid on an hourly basis based on the shifts they work. The rates are $18.50-$20 an hour.

Key Responsibilities

Deliver exceptional, customer-first service with speed, empathy, and professionalism

Handle inbound calls, emails, and chat inquiries from U.S. travelers

Provide real-time support for travel needs and emergency situations

Coordinate with travel and medical providers as needed

Track and monitor travel-related updates and information

Resolve customer concerns efficiently and professionally

Manage multiple communication channels at once

Partner with internal teams to solve customer issues and improve processes

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Experience in customer service or call center environments

Strong time management and organizational skills