Brand/Rep Admin

Reputation & Brand Excellence Admin

Do you take pride in organization, accuracy, and solving problems others overlook? Are you the person who notices details, follows things through, and enjoys turning messy situations into clean resolutions? We're looking for a Reputation & Brand Excellence Admin to help protect and elevate the online reputation of a well-established, global consumer brand. This is a newly created role with real impact, visibility, and the opportunity to shape how customer feedback is tracked and resolved across multiple markets.
What You'll Be Doing
Monitor and track online reviews, with a focus on anything below four stars
Log and manage reviews within an internal CMS system
Connect reviews to customer records and identify the appropriate next steps
Coordinate closely with customer relations teams to ensure issues are addressed
Track progress and follow up to help guide reviews toward resolution
Maintain a clear pulse on overall brand sentiment and feedback trends
Who You'll Work With
Customer relations teams across multiple markets
Internal stakeholders who rely on accurate data and clear communication
This role acts as the connector between public feedback and internal resolution
What We're Looking For
Excellent written English and strong communication skills
Highly organized with a sharp eye for detail
Comfortable working with data, spreadsheets, and content management systems
Strong Excel skills and confidence using Microsoft Teams and Microsoft Office
A calm, professional approach when dealing with sensitive or negative feedback
Ability to work independently in a remote environment
Training & Schedule
This role is remote long term, but onsite training is required Minimum of two weeks
Includes full sales and product training to build strong foundational knowledge
After training, the role remains remote
Must be based in a U.S. time zone (standard business hours flexibility)
Why This Role Is Different
Brand-new position with room to help define process and best practices
Work directly influences public perception and customer trust
Ideal for someone who enjoys ownership, structure, and meaningful follow-through
If you're detail-driven, organized, and motivated by improving customer experience and brand perception, this role offers a unique opportunity to make a real impact