Field Service Representative

Field Service Representative - Baltimore, MD and Surrounding Area
Apply your mechanical and technical aptitude to build a rewarding career - with extensive training, real-\u00a0world field experience, and long-\u00a0term opportunities for advancement throughout our company!

Why Apex Water and Process?
Apex Water and Process is a trusted leader in water and process management, delivering integrated solutions of chemistry, equipment, automation and services to help industries reduce costs, maximize efficiency, stay compliant, and optimize sustainability. We simplify water and process challenges for customers with expert support, seamless solutions, and fast problem-solving, so they can focus on running safe, efficient, and sustainable operations. We're a fast-growing company with a vibrant, team-oriented culture, committed to delivering exceptional customer service and fostering long-\u00a0term partnerships. At Apex, you'll find ample opportunities for professional growth and development in a supportive environment. Plus, we offer a robust benefits package, and as a new full-time team member, you'll start accruing paid time off from day one!

Job Summary
We are seeking a Field Service Representative to join our team in Baltimore and the surrounding area! In this role, you will be responsible for providing technical support and guidance to our clients within the water treatment industry. You will leverage your extensive knowledge and experience to resolve complex technical issues, ensure customer satisfaction, and contribute to the overall success of our field sales and service team.

Essential Job Responsibilities

Work onsite at customer locations to provide routine, day-to-day service to determine water treatment program is operating within optimal ranges and document findings in detailed reports

Participate in delivery, installation, commissioning and repair of systems at customer sites

Assist with chemical feed management

Work with Account Manager to manage and place orders, track inventory and usage of product at each site, and serve as the general face of Apex to assigned customer base

Maintain an organized approach to daily work, ensuring tasks are prioritized and completed efficiently

Send service reports to Account Manager within 24 hours of completion of service visit for each site visited

Project professional image of the Company through positive attitude and punctual and reliable attendance

Complete initial and ongoing technical training related to boiler and cooling tower systems through AWT modules and Apex Academy resources

Maintain professional and technical knowledge to provide sound water treatment recommendations to customers

Keep vehicle in good operating condition and keep up with recommended maintenance as needed

Local/regional travel is expected and ongoing, including up to 10% overnight travel

Adhere to and support all safety policies and guidelines

Perform other duties as assigned

Required Qualifications

High school diploma or equivalent

Mechanical and technical aptitude

Hands-on experience in industrial/commercial mechanical trades (e.g., HVAC, plumbing, electrical, welding, facility maintenance, or related trade)

Ability and willingness to use a hands-on approach to troubleshoot equipment issues and perform technical repairs, such as pump rebuilds

Strong communication and customer service skills with the ability to explain technical concepts to non-technical clients and stakeholders.

Valid driver’s license

Ability to lift up to 50lbs.

Ability and willingness to physically provide service at customer facilities within a wide range of environments, including hot, loud industrial facilities as well as outdoor environments that may include exposure to sun, rain, wind, or other weather conditions

Ability to pass a respirator fit test and wear a half-or full-face respirator

Commitment to supporting customers, which may include occasional availability after standard business hours (typically via phone) for urgent needs

Ability and willingness to be away from home for overnight travel - up to three (3) nights/month

Preferred Qualifications

Past work experience in technical service in industrial water treatment or specialty chemicals industry, including knowledge of water treatment systems, such as filtration, disinfection and chemical dosing

Working knowledge of cooling tower systems, steam generation, and chilled/hot/process water closed-loop systems

Past experience operating and supporting reverse osmosis and other equipment systems

Familiarity with water treatment industry regulations and standards

Advanced certifications or training in water treatment technologies

Bachelor’s degree in Chemistry, Chemical Engineering, or other relevant field of study

Apex is an equal-opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. An offer of employment at Apex Water and Process is subject to a pre-employment background check, physical and drug screen.

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