VMI Specialist

We're growing rapidly and looking for a driven VMI Specialist who wants to own the customer experience from the inside out. TCH Industries is a specialty hose and industrial distribution company in Northeast Ohio, built around one core belief: We Save the Day. When our customers' operations are at risk, we show up-fast, accurate, and reliable.
ABOUT THE ROLE This is not a counting job. This is a customer retention engine. As our VMI Specialist, you will be the face of TCH Industries at our customers' facilities-managing their hose and industrial supply inventory so their operations never skip a beat. You'll own the full cycle: site visits, stock counts, replenishment coordination, relationship building, and continuous improvement. You'll be trusted with something that matters.
WHAT YOU'LL DO Conduct scheduled inventory counts at assigned customer sites throughout Northeast Ohio
Monitor stock levels against agreed min/max thresholds and trigger replenishment before issues arise
Reconcile system vs. physical inventory and resolve discrepancies quickly
Build trusted, professional relationships with customer contacts - you are their go-to person
Coordinate with our Operations and Sales teams to ensure customers get what they need, when they need it
Track KPIs, document visits, and report activity in our ERP (TrulinX)
Proactively identify upsell and service improvement opportunities for TCH and our customers
WHAT WE'RE LOOKING FOR 2+ years in inventory, warehouse, logistics, or field service
Valid driver's license
Reliable transportation
Strong attention to detail and organizational discipline
Clear communicator - written, verbal, and relational
Self-starter who thrives working independently
PREFERRED / BONUS VMI, supply chain, or manufacturing experience
Familiarity with industrial distribution or hose products
Experience with ERP/inventory management systems
Track record of owning outcomes, not just tasks
WHY TCH INDUSTRIES We Save the Day - That's not a tagline, it's who we are. You'll be part of a team that shows up when it matters most. Growing Fast - TCH is scaling aggressively and there are real career opportunities ahead for people who prove themselves here. Trusted & Autonomous - You'll be given ownership of your accounts and trusted to do your job well. Northeast Ohio Based - Local routes, strong customer relationships, and a tight-knit team.

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