Program Supervisor - HUD Housing Services

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.

Description
Program Supervisor - Housing & Occupancy Services
Full-Time | Residential Services
Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a

Program Supervisor

to provide day-to-day leadership and oversight for housing operations supporting two

residential buildings serving seniors and adults with chronic and persistent mental illness. . This position supervises and supports

Occupancy Specialist staff , ensuring compliance with housing regulations, agency standards, and high-quality service delivery.
Key Responsibilities
Provide direct supervision, coaching, and performance management for Occupancy Specialists
Support daily housing and occupancy operations across multiple residential sites
Ensure compliance with HUD, Fair Housing, licensing, contract, and agency requirements
Oversee accurate completion and maintenance of tenant files, certifications, leases, and waiting lists
Partner with program leadership to address tenant, building, and stakeholder concerns
Monitor program performance, productivity expectations, and quality standards
Support budgeting activities and monitor housing-related expenditures
Coordinate and support preparation for inspections (HUD, state, municipal, and funder)
Serve as an agency representative to internal and external partners
Participate in hiring, training, and ongoing development of housing staff
May provide limited direct operational support as needed

Qualifications

Associate's degree in social work, psychology, sociology, or related field required
(Bachelor's degree preferred)
Minimum of 3 years of experience working with a similar population or in a related social services or housing setting
Supervisory experience strongly preferred
Knowledge of housing compliance, documentation, and service coordination principles
Strong written and verbal communication skills
Proficiency with Microsoft Office applications
Valid driver's license, reliable transportation, and ability to meet agency driving requirements

Work Environment & Requirements

Work is performed in both office and residential settings
Regular travel between multiple sites is required
Ability to support staff in environments serving individuals with developmental disabilities

PERKS:
Public Service Loan Forgiveness (PSLF)
By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
Assistance navigating the PSLF through Summer

Medical/Dental/Vision Insurance
Flex Spending for Dependent & Health Care
Mileage reimbursement
Paid Time Off
10 Paid Holidays
Ability to Contribute to 403B
LSS makes annual raises a priority for employees
Calm Wellness App - Premium Access
Student loan navigation program with

Summer, PBC
Early Earned Wage Access with UKG Wallet
Employee Assistance Program
Service Awards and Recognition

Why Join LSS?
At LSS, we are committed to creating stable housing and supportive services that promote dignity, independence, and community belonging. We offer meaningful leadership opportunities in a mission-driven organization focused on quality and compliance.
Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).

Qualifications
Education

Associate Degree of Hum. Serv. or Related Field (preferred)
Licenses & Certifications

Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.