Lead Production Technician

Benefits

Bonus based on performance

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Lead Technician Job Description
Position Title: Lead Technician
Reports To: General Manager

Job Overview

The Lead Technician is responsible for managing disaster response and crisis management activities related to water mitigation, fire restoration, mold remediation, and biohazard cleanup. This role works directly with customers to explain the restoration process, assess the scope of work, and lead technicians on job sites. The Lead Technician also supervises, develops, and mentors team members to ensure high-quality service and operational excellence.

Qualifications

Candidates should meet one of the following experience and certification requirements:

Minimum of 2 years of field experience, and

IICRC Water Restoration Technician (WRT) Certification required , and one of the following:

IICRC Fire and Smoke Restoration Technician (FSRT), or

IICRC Applied Structural Drying (ASD)

Essential Job Functions

The Lead Technician is responsible for:

Communicating the restoration process clearly to customers

Providing daily updates to insurance partners and centers of influence

Assessing job severity and evaluating the extent of damages

Understanding and promoting the company’s operational systems, including:

Company CRM

Xactimate

Mitigate

Training new employees on technician responsibilities and company procedures

Maintaining a professional appearance and positive attitude at all times

Wearing the company-provided uniform as required

Fostering a strong team culture among field operations staff and across the organization

Specific Responsibilities

The Lead Technician is responsible for:

Following all OSHA regulations and company safety procedures and standards

Understanding and adhering to restoration procedures, including:

Water damage restoration procedures

Mold remediation equipment and procedures

Fire and smoke cleaning tools and procedures

Carpet cleaning equipment and procedures

Demonstrating a positive, team-oriented, can-do attitude at all times

Completing all necessary paperwork accurately and on time while delivering excellent customer service

Maintaining all equipment and vehicles in a clean, safe, and serviceable condition

Remaining available for emergency response work 24 hours a day, 7 days a week, as needed

Physical Requirements

Candidates must be able to:

Possess a valid driver’s license and safely operate company vehicles

Lift and carry equipment weighing up to 50 pounds

Work for extended periods in both large and confined spaces

Wear appropriate respirator equipment for extended periods

Pass a respirator fit test and medical evaluation

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