RIT Solutions is hiring: UI/UX Researcher in Grand Rapids

UI/UX Researcher

Location: Grand Rapids, MI
Job Summary: We are looking for an experienced UX Researcher to foster data-driven decision making throughout the product lifecycle. The ideal candidate enjoys solving complex problems, collaborating cross-functionally, and bringing a voice to the users.
Requirements:
Plan and execute qualitative and quantitative user research using an array of research techniques
Analyze user's behavioral and attitudinal data to uncover customer pain points and unmet needs
Ability to conduct a range of research methods including user interviews, usability testing, surveys, ethnographic studies, contextual inquiry, and concept testing
Synthesize and present research findings in context
Leverage human centered design principles to develop journey maps, user personas, and jobs to be done
Work closely with Product, Design, and Development teams to regularly integrate user feedback into the product design and development process
Ability to accurately scope research initiatives by collaborating with stakeholders
Leverage existing data and ability to tie insights to analytics
Work in a SAFE Agile environment, coordinating projects by sprints
Ability to work effectively both individually and as part of cross-functional teams
Effectively manage vendor partner relationships ensuring that output meets internal expectations
Skills & Qualifications:
3+ years of experience with UX Research
Bachelors or advanced degree in Human-Computer Interaction, Interaction Design, Cognitive Psychology, Computer Science, Visual Design, or similar field
Solid understanding of wireframes, storyboards, user flows, process flows and site maps
Experience with unmoderated testing and prototyping tools
Solid grasp on Human Centered Design
Expert written and verbal communication skills and attention to detail
Portfolio demonstrating your expertise and ability to articulate your process
Positive attitude, collaborative spirit and openness to giving and receiving feedback
Experience:
Proven experience with HTML, CSS, and JavaScript with proficiency in Sketch, Photoshop, Illustrator or other visual design and wire-framing tools
Minimum 3-5 years of experience in UX Research
Education: Bachelors