Sales Manager - Store

390 Keystone Plaza, 2252 E. 53rd Street, Indianapolis, Indiana, United States of America

Job Description
Position Summary
Position Overview:

The Store Manager is responsible for the overall management and execution of operational and management functions designed to maximize sales and profitability within an assigned store location. All positions assigned to work at the designated store location report to the Store Manager.

Driving Sales

Act as a true business owner

Drive sales to achieve and exceed financial plan

Evaluates the business and takes proactive steps to improve results

Set and monitor store goals (individual, daily, weekly)

Manage store expenses

Ensure all funds and merchandise are handled according to Company policy and procedure

Maintain final report accountability for store operations, associate development and financial contribution

Effectively manage merchandise

Marketing Initiatives

Utilizes social media to drive traffic to stores for events, recruiting and generation of traffic

Schedule a minimum of 1 grass-root event per quarter

Drive PLCC and email capture

Constantly building relationships with community, churches and retailers

Customer Experience

Provide an exceptional customer service experience to all customers

Properly zone store for optimum selling and customer experience

Serve as product knowledge expert to educate customers and Associates

Hold all Associates accountable for product knowledge including features and benefits

Successfully model the Company values; hold all Associates accountable to do the same

Develop staff to ensure exceptional customer service through Customer Experience

Operations

Ensure all Company policies and procedures are effectively communicated to Associates and maintained and followed in a consistent manner. Follows all guidelines outlined in the Policy and Procedures Manual to create and maintain a safe and pleasant environment for customers and Associates

Organize work throughout the store in a manner that facilitates efficient customer service and profitable operation

Maintain a consistent level of service to the customer by ensuring all store staffing requirements

Process payroll in an accurate and timely manner

Execute merchandise displays and visuals to enhance the Brand

Place supply orders and monitor store inventory levels

Team Development

Responsible for the recruitment, interviewing and hiring and new hire orientation for Associates in your store

Train and develop Associates to ensure bench strength, career paths and succession

Expect and encourage full participation from Associates in meeting store goals and developing plans to do so

Conduct Take 5’s to ensure all Associates are updated on daily Company and store communications

Hold all Associates accountable to Ashley Stewart’s policies and procedures through coaching/counseling, coaching moments and on‑going feedback

Resolve Associate complaints and concerns, provides ongoing performance feedback, conducts formal performance and salary reviews and counsels Associates when necessary.

Partner with DSM and HR on all training and developmental needs

Partner with DSM and HR on disciplinary actions, coaching conversations and performance management

Effectively manage time for self and Associates

Knowledge, Skills, & Experience

High school diploma or equivalent (Associate Degree or higher preferred)

Minimum of 4 years prior retail management experience with at least 2 years experience as a Store Manager

Work a flexible schedule to include some holidays, most weekends and/or late evenings

Demonstrates drive and high level of initiative and willingness to be accountable; shows passion for the product and our business

Ability to communicate effectively with customers, associates, supervisors and Corporate Office partners, both orally and in writing

Experience recruiting, training, coaching & developing store associates

Ability to successfully merchandise the store to drive sales

Detail oriented with proven ability to prioritize initiatives and meet deadlines

Excellent time management skills • Ability to apply retail math skills • Excellent computer skills and ability to use a POS system

Essential Work Requirements

Ability to lift 30 lbs, pushing, pulling, bending and stretching frequently

Stand for periods of 8 – 10 hours a day

Use ladders or other equipment, for the purpose of store and merchandising maintenance

Work a flexible schedule to include some holidays, most weekends and/or late evenings

Minimal travel may be required, e.g. district meetings, banking duties

Daily interaction across all divisions/levels

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