Operations / Account Manager

Title: Operations / Account Manager Client: Global leader in Technology/ Electronics Duration: 6 months contract with HIGH chance for extension or direct employment Work Location: Atlanta, GA 30339 (Fully onsite, M-F from 9-5) Pay rate: $36-39.56hr w2 + Benefits

Top 3 Required Skills/Experience

Minimum 3+ years of experience Advanced Excel experience is required (Pivot Tables, VLOOKUP, XLOOKUP, INDEX MATCH) Detailed Oriented

Summary The Operations Manager role plays a critical role in Builder Operations team. The role is: Highly cross-functional with leadership exposure. Fast-paced with unique learning and innovation opportunities. Part of a fast-growing business and team with an exciting growth trajectory.

Job Responsibilities Account Onboarding and Operations:

Ramp up projects to launch new builder communities with appliances. Own the onboarding process for new accounts, effectively managing, tracking, and coordinating with cross-functional stakeholders to execute all setup steps in a timely manner. Create, document, and manage all tasks within the onboarding process, utilizing strong project management skills to execute the projects on time. Ensure accuracy and process adherence across stakeholders on all new account documentation. Troubleshoot and help resolve issues quickly and efficiently. Collaborate with internal stakeholders, customers, and third parties to gather and submit required information accurately. Manage projects for new customers, improvement opportunities, or other ad hoc projects as needed.

Project Management:

Manage cross-functional projects. Define owner and timelines and hold responsible parties accountable for meeting deadlines and requirements. Verify that processes and procedures for operational execution meets contractual, program, and policy expectations. Document process flows and account behavior for end-to-end workflows to share with extended team. Identify, recommend, and implement improvement and innovation opportunities in existing processes.

Process Improvement:

Identify, recommend, and implement improvement and innovation opportunities in existing processes. Perform root cause analyses and identify how to overcome root cause issues. Work cross-functionally to gain input, implement, and ultimately track improvement opportunities.

Qualifications

Minimum 3+ years of relevant experience. Must have Advanced Excel knowledge/ experience. Detail oriented with the ability to track progress on multiple projects at the same time.