Regional Director of Franchise Operations (Midwest)

Benefits401(k) matchingHealth insuranceOpportunity for advancementPaid time offTraining & developmentAbout American Family CareAmerican Family Care (AFC) is the nation's largest provider of urgent care service, offering convenient walk-in access seven days a week. Our state-of-the-art clinics deliver high-quality, episodic care for acute illness and injuries, as well as comprehensive occupational health and workers compensation services. Each location is equipped with an on-site laboratory and in-house X-ray capabilities to ensure timely and efficient care.AFC Franchising, LLC (AFCF) is the franchising division of American Family Care and serves as the primary liaison between the corporate organization and franchise owners. This division provides operations guidance, strategic support, and performance oversight to ensure consistency, growth, and success across all franchise owned clinics nationwide.SummaryThe Regional Director of Franchise Operations leads the strategic expansion and performance optimization of the urgent care franchise network. This role is responsible for driving market development, supporting new clinic launches, and ensuring franchise partners achieve rapid and sustainable growth. The Regional Director works cross-functionally with operations, marketing, finance, RCM, and clinical leadership to identify growth opportunities, streamline onboarding, and enhance franchisee success throughout all stages of business.Essential Duties and ResponsibilitiesLead and execute franchise performance strategies aligned with the organization's goals and brand missionOversee the successful onboarding and launch of new franchise locations, ensuring operational readiness and performance ramp-upCollaborate with the marketing and development teams to identify high-potential markets and optimize local market entry strategiesMonitor new franchise performance, analyzing key metrics such as patient volume, EBITDA, and staffing efficiency to identify improvement opportunitiesDevelop scalable frameworks and tools to guide franchisees, focusing on sustainable growthWork closely with operations and training teams to ensure franchisees have the tools, resources, and knowledge needed to meet performance benchmarksPrepare and deliver quarterly performance and growth business review for executive leadershipMaintain strong relationships with franchise owners, providing consultative guidance to maximize revenue, compliance, and patient satisfaction.Represent the brand at franchise and healthcare industry events, promoting system growth and franchise engagement.Other duties and responsibilities as assigned.QualificationsBachelor's degree in business, Healthcare Administration, or related field; MBA preferred7+ years of experience in franchising or multi-site healthcare managementProven ability to develop and execute growth strategies for emerging or established franchise systemsStrong understanding of urgent care operations, including staffing models, patient flow, and profitability driversExcellent analytical, communication, and relationship management skillsExperience mentoring and leading high-performing teams across multiple marketsAbility to travel for franchise clinic openings, development meetings, and market reviewsEMR experience preferred (Experity or other)Core Competencies and Success MetricsStrategic growth planning and executionFranchise development and market expansionFinancial and operational analysisCross-functional collaborationLeadership and team developmentRelationship management and influenceInnovation and continuous improvement mindsetNew franchise openings and on-time market activationsFranchise performance against growth benchmarks (volume, revenue, profitability)Franchisee satisfaction and retention ratesAchievement of annual systemwide growth goalsOperational readiness and successful onboarding of new locationsAlignment of growth initiatives with overall brand strategyThis is a remote position.#J-18808-Ljbffr