Technical Writer Vienna, VA

Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly conveyed to both technical and non-technical users.

Position currently requires on-site support. On‑site requirements are subject to change based on contract needs and customer requirements.

Responsibilities

Produce and maintain user manuals, support procedures, engineering documentation, and knowledge articles.

Interview subject‑matter experts across operational teams to gather technical information.

Translate technical content into concise, user‑friendly materials.

Standardize documentation formats, revision control, and layout.

Support communication efforts for major deployments, migrations, or procedural changes.

Required Experience

BS in English, Communications, IT or related field (preferred) and a minimum of three years of technical writing and/or IT documentation experience.

Experience documenting IT support processes, engineering workflows, and enterprise systems.

Familiarity with ITIL and ITSM processes and terminology.

Ability to write clear, accurate, and structured technical documentation.

Strong understanding of IT terminology, service processes, and enterprise technology environments, including ITIL and ITSM processes and terminology.

Proficiency with documentation tools (Word, PowerPoint, SharePoint, Confluence, or similar).

Qualifications

Must obtain an agency public trust suitability determination prior to start date.

Excellent written communication and attention to detail.

Must be able to work independently and collaborate effectively within a team in a fast‑paced environment.

Experience supporting a complex Federal agency enterprise is a plus.

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