Customer Desk Specialist

Customer Demand Management. Responsible for customer demand integration/update in SAP (EDI, e-mail orders/forecast, POs, including INTERCO demand);Apply work instructions and troubleshooting guide to integrate EDI/demand following Customer data refresh cadence. Timely solve EDI integration errors by addressing root cause;Follow standard demand planning process, check weekly demand vs sold capacity, demand variation vs tolerance agreed with the Customer and escalate deviations (work with Customer Management Team to properly communicate to the Customer and reject EDI/demand as necessary);Analyze demand, ask questions, investigate, challenge demand forecast variation (check and confirm with the Customer and Sales Manager);Responsible for demand arbitration & shipment planning on weekly basis, validates weekly Customer Desk Forecast with the Regional Demand Planning Manager. Provides daily logistics interface between plant and customers;Ensures compliance with daily and weekly delivery pla...Continuous Improvement, Specialist, Customer Service, Supply Chain, Operations, Manufacturing, Business Services, Customer