DP Technical Product Manager

Location Gurnee - Head Office, United StatesJob Title: DP Technical Product ManagerCompensation: $90,000 - $110,000 (based on qualifications)Position SummaryThis position is responsible for all technical aspects of their assigned products. This role has cross functional responsibility and interacts with all departments on matters relating to their products. The role is primality one of development and will focus on the development of the necessary technical skills within each department to enable them to provide the support needed by the business. This role will also liaise with Domino Group personnel to ensure a strong, collaborative relationship exists with the group technical representatives.LocationRemoteMain Responsibilities/Essential FunctionsManage product training structureEnsure training materials are complete and up to dateEnsure trainers are well versed and capable of delivering fundamentalsSupport training efforts to provide expert level instructionProvide escalation managementTake responsibility for the speedy resolution of all product-related technical issuesSupport the overall escalation process and provide insight and expert level diagnosis as neededLiaise with group Technical Support Groups to ensure strong working relationships and an adequate network of contacts exist to support local escalation effortsManage and distribute all technical documentation associated with assigned productsTake responsibility for the content management and effectiveness of all technical documents, within your given areas of responsibility, on the Knowledgebase SystemProvides technical product support to sales and project management team including: pre-sales support (as needed)Fully support trade show eventsSupports Commercial training. Work with the Commercial Product Manager(s) to create agendas and deliver portions of the trainingPartners with the Commercial Product Manager(s) to drive and manage Channel Readiness document (CPM has ultimate ownership, but TPM plays a significant role)Manages trial programSupervisory ResponsibilitiesNoneEducation & ExperienceBachelor's Degree in a technical field requiredAt least 5 years in a related technical, service or military role.Previous experience in product management, product ownership, or technical product management a plus.Valid driver's license required.Willing to travel up to 40%Skills & KnowledgeExcellent time management skills with a proven ability to meet deadlinesExcellent people and management skills to interact with staff, colleagues, cross-functional teams, and third parties.Excellent written and verbal communication skills.Excellent technical writing skills.Experience developing and leading training classes.Strong analytical and problem-solving skills.Ability to prioritize tasks and ask for help when necessary.Strong knowledge of Microsoft Office – Excel; PowerPoint, Word, Access and other database packages.Strong background in troubleshooting and configuring Windows PCs, computer networks, and applications.Knowledge of PLC communications and industrial protocols such as Ethernet/IP, EtherCAT, etc.Familiarity with factory automation solutions in production line environments.Knowledge of control systems, network topology and enterprise systems.Physical DemandsSedentary work. Sedentary work involves exerting no more than 10 pounds of force at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. A certain amount of walking and standing may be necessary in carrying out job duties.Health & Safety ConcernsChemical hazards - solvents, adhesives, paints, toxic dusts, among other potentially toxic fumes or acidsGeneral Office EnvironmentCompany BenefitsPPO and High-Deductible Health PlansHealth Savings Account with Employer ContributionsFlexible Spending AccountsDental and Vision PlansCompany paid Life and AD&D Insurance, short-term and long-term disability insuranceVoluntary life and AD&D insurance for employees and eligible dependents401(k) Retirement Plan with generous employer matchVoluntary benefits such as pet insurance and legal assistancePaid Parental Leave and Paid Volunteer DayVacation, Sick Days, Floating Holidays and Company HolidaysAnnual BonusSummer Friday Program that runs from May to October*Company closure between Christmas and New Years*Hybrid or fully remote work schedules**Please note, due to business needs these programs may not be available for all positionsU.S. Equal Employment OpportunityDomino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.#J-18808-Ljbffr