Regional Director, Human Resources

Regional HR Director

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that's making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other's truest selves.
We understand that pursuing a new job is a big deal. Maybe you're afraid you won't fit in. Well, here's the good news. For us, the days of "fit in to get in" are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.
Must be eligible to work in the United States without the need for work visa or residency sponsorship.
Our Newest Opportunity:
The Regional HR Director serves as a senior leader responsible for overseeing HR service delivery across a portfolio of PEO/ASO clients through a team of HR Business Partners and HR Consultants.
This role is accountable for building, developing, and leading a high-performing HR team that delivers consistent, compliant, and high-quality client experiences. The Regional HR Director ensures that HR service delivery is proactive, structured, and aligned with organizational standards, while also supporting scalability across the business.
Unlike a traditional HR Director role, this position is not responsible for day-to-day HR administration for the broader client base. Instead, it functions as a strategic leader, escalation point, and coach, stepping into client matters selectively - primarily for high-revenue, high-risk, or complex situations - to stabilize relationships, resolve issues, and model best practices for the team.
This role is also responsible for establishing and maintaining a structured approach to quality assurance, consistency, and risk mitigation across HR service delivery.
This role is based in the regional office in Phoenix, AZ, and includes local travel with occasional overnight travel.
Essential Duties and Responsibilities
Team Leadership, Engagement & Development
Lead, coach, and develop a team of HR Business Partners and HR Consultants across varying experience levels
Foster a culture of accountability, responsiveness, and high-quality client service
Drive employee engagement through regular 1:1s, performance management, and career development planning
Identify skill gaps and implement targeted training to elevate HR competency across the team
Provide ongoing coaching in core HR disciplines, including employee relations, compliance, and client communication
Reinforce consistency in approach, documentation, and service delivery standards
Model leadership behaviors and HR best practices through direct involvement when needed
Client Experience & Relationship Oversight
Ensure consistent, high-quality HR service delivery across assigned client base
Oversee team execution of client touchpoints, ensuring alignment with service standards
Act as a senior escalation point for complex or sensitive HR issues
Support relationship stabilization efforts for at-risk or high-impact clients
Maintain direct involvement with a select group of high-revenue or strategic clients
Balance client advocacy with compliance requirements, risk mitigation, and organizational standards
Escalation Management & Issue Resolution
Lead resolution of complex employee relations issues, compliance concerns, and organizational challenges
Step into escalated situations to provide direction, credibility, and resolution strategy
Coach HRBPs and Consultants through challenging scenarios to build capability and confidence
Ensure issues are documented, tracked, and resolved with appropriate follow-through
Identify patterns in escalations and implement preventative strategies
New Client Onboarding & Service Transition
Oversee HR onboarding for new clients to ensure a seamless and structured experience
Partner with implementation teams to validate HR setup, policies, and service expectations
Ensure HR team readiness and alignment prior to client go-live
Step in as needed to support high-value client onboarding or complex transitions
Identify onboarding gaps and drive improvements to reduce downstream issues
HR Operations Oversight & Quality Assurance
Provide oversight of HR service delivery workflows, ensuring consistency and adherence to SOPs
Establish and maintain standards for documentation, case management, and compliance practices
Design, implement, and continuously refine a quality assurance (QA) framework, including audit protocols, file reviews, and service consistency checks
Leverage QA insights, trends, and reporting to improve service quality, reduce risk, and enhance team performance
Ensure alignment with internal compliance, legal, and risk management requirements
Promote disciplined use of systems (e.g., HRIS, CRM) to ensure visibility and accountability
Process Improvement & Operational Excellence
Identify inefficiencies and implement process improvements to enhance scalability and consistency
Standardize HR workflows and reinforce adherence to established procedures
Utilize reporting and metrics to monitor team performance, service levels, and client outcomes
Drive initiatives related to automation, system enhancements, and service model improvements
Partner with leadership to continuously evolve the HR service delivery model
Cross-Functional Collaboration
Act as a connector between HR, Payroll, Benefits, Compliance, and Operations teams
Ensure alignment across functions to deliver a seamless client experience
Translate client or operational challenges into clear internal action plans
Reduce friction caused by miscommunication, unclear ownership, or inconsistent execution
Key Strategic Alignment
This role directly supports organizational priorities by:
Improving client retention through consistent, high-quality HR service delivery
Strengthening employee engagement and capability within HR teams
Reducing compliance and employee relations risk through proactive oversight and QA controls
Enhancing onboarding experiences for new clients
Supporting scalable growth through standardized, repeatable HR practices
Providing senior-level coverage for high-value and high-risk client situations
Qualifications & Experience
8+ years of HR experience, preferably within PEO, ASO, or multi-client service environments
3+ years of leadership experience managing HR teams (HRBPs, Consultants, or similar roles)
Strong background in employee relations, compliance, and multi-state employment practices
Experience managing complex client environments and escalated HR issues
Proven ability to coach and develop HR professionals
Experience supporting or leading HR onboarding/implementations
Leadership Profile
The ideal Regional HR Director is:
A people-first leader who prioritizes team development and engagement
Highly credible in HR disciplines, especially employee relations and compliance
Calm, confident, and effective in high-stakes or escalated situations
Operationally disciplined with a focus on consistency, documentation, and risk mitigation
Proactive, accountable, and solutions-oriented
Skilled at influencing across teams without direct authority
Comfortable balancing strategic leadership with selective hands-on involvement
Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen,