Boutique Director - Houston

The Boutique Director will play a key role in the success of the Hublot Boutique by managing the team and leading it to success, focusing on networking, clienteling and ensuring that all boutique operations and management policies and procedures established by the company are followed. The position will ensure that monthly goals are reached as budgeted, will drive the highest level of customer service and build external relations with vendors and partners.Job responsibilitiesEnsure Annual sales targets are achieved by training and supporting the sales team in all aspects of customer serviceEstablish individual and collective goals for the teamAnalyze reports and data in order to provide innovative ideas on how to develop and grow the sales and business locallyEnsure the integrity of the brand in the boutique according to Hublot standardsEnsure daily display follows Hublot guidelines and rotation on a regular basisKeep team focused on financial targets of the boutique, including sales, discounts and inventoryCustomer ServiceProvide the highest level of customer service and demonstrate leadership in all areas of negotiation, client satisfaction and after-sales serviceDevelop and manage personally VIP clients in specific situations to ensure an exceptional customer service is providedSupport sales team on the floor when needed and manage difficult and complex situations with clientsEnsure highest level of after-sales service by following up with After-sales department and keep constant communication with end clientCRM: ensure customer database is up to date and provide necessary information as well as propose customer service strategy on key local and VIP clientsProfileBachelor's degree or equivalent10+ years retail experience with the majority of time spent in luxury4+ years managerial experience in a retail setting requiredWork experience in US or Canada retail market requiredPrevious experience in Watch industry a plusAbility to develop marketing and event concept for Costa Mesa marketStrong leadership skills and team managementHigh customer focus and strong interpersonal skillsStrong organizational skillsProficient in all Microsoft Office programsUnderstanding of POS systems/operationsAdditional InformationAdditional ResponsibilitiesBack-office and Boutique operationsWeekly reporting on boutique sales and operationsManage inventory, stock orders and provide necessary feedback on inventory mixManage logistics of returns and after-sales inventoryEnsure maintenance of the boutique and work with internal and external vendors (security agency, cleaning company, mall management team, phone and internet vendors…)Implement and maintain all merchandising displays and ensure effective merchandising strategiesCommunicate with Hublot North America and Swiss headquarters on various enquiriesEnsure adherence to all company policies & procedures regarding operations of the boutiques, systemsEvents, activations, networkingWork with marketing team on creating and implementing annual event plan based on local market specificitiesSupport Event team on all logistic of boutique events organized by the brandAdvise Marketing Team on local advertising strategyEnsure boutique Instagram account is updated following the HQ guidelinesParticipate and encourage team to participate to local networking events to build relationship, create new opportunities and develop businessManagementRecruit, onboard, train and develop the team of Sales Associate and for some boutiques Assistant directorProvide trainings on a regular basis to enhance product knowledge and sales techniques in order to maximize sales and provide exceptional selling ceremony to each customerManage staff scheduling, payroll, ensure all company handbook policies and procedures are followedProvide mentoring to Sales Associates on the floor in customer service and relationship as well as ensuring that all Retail guidelines, policies & procedure of the company are followedManage any and all employee' issues and concerns and partner with HR when neededHead office and manufacture#J-18808-Ljbffr