Technical Writer

At BCM One, we power global business connectivity through industry‑leading voice, data, and managed network solutions, supporting customers across markets and geographies. As a rapidly growing global telecoms company, we invest in people who want to build meaningful careers, not just fill roles. We are excited to be adding a Technical Writer with experience in technology or technical documentation to our growing team. In this role, you will collaborate closely with marketing, product, engineering, and support teams to transform complex technical information into clear, trusted documentation that drives consistency, usability, and scale. This is an ideal opportunity for someone who is eager to grow their skills while contributing to products and platforms used worldwide.Work LocationsThis is a hybrid or remote optional position with the ability to be based out of one of the following office locations: Grand Rapids, Michigan; Herndon, Virginia; Alpharetta, Georgia; or Blue Bell, Pennsylvania. This position must live and be authorized to work in the United States; it is not eligible for relocation or sponsorship.HoursEastern business hoursWhat You Will DoWriting, editing, and maintaining operational and partner‑facing documentation, including SOPs, technical guides, workflows, and knowledge base articlesReviewing and editing marketing copy, including long‑form blogs and product‑related contentProducing documentation for new product releases, service updates, and operational changes within our eCommerce brandsAttending product, marketing, and cross‑functional meetings to understand upcoming initiatives and proactively plan documentation needsPartnering closely with Engineering and Support teams to identify documentation gaps and keep content currentOrganizing and maintaining documentation in tools such as Confluence, Docs360, and Elevio, with a focus on version control and usabilityHelping evolve documentation standards, templates, and style guides to improve consistency and efficiencyWhat You Will NeedBachelor's degree in writing, communications, English, or a related field1+ years of experience writing documentation in a technical, operational, SaaS, or regulated environmentExperience with telecom, VoIP, or related software and technology is a plusExperience using documentation or knowledge base tools such as Confluence, Docs360, LMS or similar platformsExceptional writing and editing skills with a sharp eye for detailExpertise in Microsoft Word and document formattingExperience translating technical or operational concepts into clear, audience‑appropriate contentComfort working with cross‑functional teams and proactively seeking informationStrong organizational skills and the ability to manage multiple competing deadlinesA collaborative mindset and the confidence to insert yourself into conversations when clarification is neededBenefitsCompetitive industry salariesComprehensive medical, dental, and vision insuranceCompany‑provided life and disability insuranceMatching 401(k) planEmployee Emergency Assistance FundPaid holidays and vacation timeFMLABCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.#J-18808-Ljbffr