Public Records Researcher

About HireRight HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in‑house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, Tennessee, we offer expertise from our regional centers across 200 countries and territories in the Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.Overview Responsible for delivering a best‑in‑class customer and candidate experience by conducting credit, criminal, and database background checks in accordance with qualitative and quantitative performance standards. Utilizes telephone and electronic verification processes professionally and efficiently while adhering to company policies and procedures to support timely candidate hiring decisions.Responsibilities Ensures that duties are carried out professionally and in line with the priority to help candidates get hiredQuickly and effectively researches and verifies facts provided by candidates of clients' to ensure the screening process is completed in a timely mannerConducts interviews with professional referees to verify candidates' employment historyCommunicates with candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possibleMaintains regular contact and supports candidates to assist them throughout the screening process where necessaryCollaborates with other teams to keep clients informed of issues throughout the screening processReviews and maintains a good understanding of service level agreements and performs work in accordance with clients' requirementsImplements changes to processes as directed following changes to service level agreementsStays up to date with procedures and Service Level Agreements to ensure clients' needs are continually metEnsures all actions comply with the Data Protection legislationMaintains accurate and up to date records of actions taken in the background screening processProduces reports for clients that are accurate and representative of the full facts and in line with the accepted standardsMaintains a standard of work that meets the department quality and productivity targetsConducts phone calls in a manner that is professional and reflects the overall ‘helping people to get hired' philosophyAssists team members and works as part of the team to ensure customers' expectations are metQualifications Education:High school diploma or GED required, College Degree preferredPreferred Experience:Computer literate with specific experience of using Microsoft Office and email proficiently;Confident with telephone communications, including chasing for information whilst maintaining good clients/candidates relations but robustly to be able to close tasks offPrevious customer service experience preferredAbility to communicate written and verbally in English with fluency and in a polite wayWhat do we offer In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:MedicalDentalVisionPaid Life/AD&D InsuranceVoluntary Life InsuranceShort- & Long‑Term DisabilityFlexible Spending Accounts401KGenerous Vacation and Sick Program10 Paid HolidaysEducation Assistance ProgramBusiness Casual AttireGenerous Referral ProgramEmployee Discounts and RewardsAnd much moreHireRight, LLC is an Equal Opportunity Employer Minorities / Females / Veterans / Disabilities#J-18808-Ljbffr