Director, Customer Experience & Growth

Director of Customer Experience (CX) & Growth | eCommerce, Marketplace, Digital Commerce
Location: Hybrid Providence / Boston Area
Company: Displays2Go
Job Type: Full-Time
Lead Marketplace Growth, Revenue, and Customer Experience
Displays2Go is hiring a Director of Customer Experience (CX) & Growth to drive eCommerce growth, marketplace strategy, and revenue expansion across digital commerce channels.
This role is ideal for a leader with deep experience in Marketplace or eCommerce, a strong revenue ownership mindset, and the ability to translate customer insights into growth opportunities.
You will own high-impact initiatives across Amazon marketplace performance, digital commerce expansion, customer analytics (VOC), and end-to-end customer experience strategy.
Key Responsibilities
Marketplace & eCommerce Growth
Own and scale Amazon marketplace and digital commerce channels
Drive revenue growth, profitability, and multi-channel expansion
Identify and launch new marketplace and eCommerce opportunities
Partner cross-functionally to scale digital commerce capabilities
Growth, Revenue & Digital Strategy
Lead growth strategy initiatives that drive incremental revenue
Optimize conversion, customer lifetime value (CLV), and retention
Build and scale new digital products, services, and revenue streams
Customer Experience (CX) & Insights
Own the end-to-end customer experience strategy and journey optimization
Lead customer analytics, Voice of Customer (VOC), and insights programs
Translate data into actionable improvements and growth initiatives
Improve NPS, CSAT, and customer engagement
Customer Service, Support & Enablement
Improve customer service experience, policies, and support operations
Build scalable self-service tools, education, and onboarding experiences
Reduce friction while improving customer satisfaction and efficiency
Qualifications
8+ years in eCommerce, Marketplace, Digital Commerce, Customer Experience, or Growth
Proven success owning marketplace revenue (Amazon preferred) or eCommerce channels
Strong experience in customer analytics, VOC, and data-driven growth strategy
Demonstrated ability to drive revenue, retention, and customer engagement
Experience leading cross-functional teams across Ecommerce, Product, Marketing, and Operations
Background in customer service, support, or experience optimization strongly preferred
Why Join Displays2Go?
Own marketplace and eCommerce revenue growth
Lead customer experience and digital commerce strategy
Drive measurable business impact through insights and innovation
Compensation details:

140000-160000 Yearly Salary
PIa9b38a6d88a2-26289-40720083