ENGAGEMENT MANAGER

Engagement Manager

The Engagement Manager will serve as the delivery orchestrator for the ITS Salesforce Center of Excellence (COE) Stand-Up initiative. This individual will manage scope, coordination, workstream tracking, client communications, and monthly reporting while ensuring all advisory work products align with ITS' strategic objectives. This is not a traditional build PM role. It is a governance, advisory, and stakeholder alignment leadership role.
Core responsibilities include:
Serve as primary delivery lead between ITS and the Salesforce advisory team
Manage engagement scope, timeline, budget, and deliverables
Coordinate Salesforce CTO, Senior Architect, and Solution Consultant activities
Ensure completion and quality of all SOW work products
Oversee development of:
Org strategy documentation
Data architecture documents
ATO and security accreditation frameworks
DevOps governance documentation
COE Charter and RACI matrix
Application intake framework
Architecture Review processes
Lead monthly summary reporting including:
Activities performed
Key decisions
Risks and blockers
Work products status
Manage risk identification and mitigation across governance and architecture streams
Facilitate stakeholder sessions and executive briefings
Maintain alignment to clicks-not-code principles
Ensure advisory scope remains non-configuration heavy
Ensure no project management scope creep into excluded areas
Critical experience required includes:
Experience managing Salesforce platform advisory engagements
Experience leading multi-cloud Salesforce programs (Service Cloud, Data Cloud, MuleSoft, Marketing Cloud)
Public sector governance experience
Experience managing architecture review boards or COE programs
Familiarity with ATO processes and compliance governance
Experience managing cross-agency stakeholders