Account Manager (Institutional Crypto)

The Tie Account Manager

The Tie is a leading provider of information services for digital assets. We serve hundreds of the world's largest institutions through The Tie Terminal and our data APIs, provide institutional staking solutions, offer investor relations services to leading token issuers, and license data feeds to crypto exchanges and platforms. Our core offering, The Tie Terminal, is the fastest and most comprehensive workstation for institutional digital asset investors.
The Tie's clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants.
The Position

As an Account Manager, you are responsible for delivering a high-touch white-glove experience supporting our clients while working closely with the Account Executive team to drive upsells and net revenue retention. You will build a network of strong relationships within your assigned accounts and be a brand ambassador for The Tie.
What You Will Work On

Build strong relationships with assigned institutional clients
Work alongside the Account Executives to win new business and increase sales
Provide support for customers in the pre-sales and post-sales processes
Maintain CRM including recording details notes from meetings with clients
Answering client questions via their designated support channel
Communicate new feature launches
Build dashboards, watchlists and news feeds for new clients
Aggregate product feedback from clients and present to the product team
Prospect and network for upsells to existing clients
Drive net retention