Account Manager

divh2Job Title/h2pAccountable for the retention of business and growth of net revenue with existing accounts and the management and coordination of all customer service efforts initiated by one or more station departments to ensure consistent and high level service quality and customer satisfaction. Models and acts in accordance with our guiding principles and core values./ph3Responsibilities:/h3ulliCoordinate and provide direction for customer service efforts from all station departments involved with the assigned account(s) working with the managers and supervisors to ensure a consistent and high level of customer service is maintained./liliCreate, implement and maintain standard operating procedures for each client./liliServe as the primary contact for all communications with the assigned account(s)./liliPrepare management reports that track adherence to standard operating procedures and review results with clients on a regular basis./liliBuild strong relationships with customers by staying in constant communication to ensure day to day and long-term needs are met/liliManage customer expectations and provide exceptional customer service/liliWork with Implementation team on successful opportunities to ensure accuracy in our pricing program/liliParticipate in rate matrix reviews to ensure profitability and competitiveness for key accounts/liliParticipate in rate calculations, report preparation and customer presentations for all large-spend bids/liliEnsure customer commitments are met, working with internal teams and executing operational tasks as needed/liliIdentify, manage and build new business relationship in the target market/liliCollaborate and provide assistance to Customer Service Manager in delivering optimal transportation service solutions./liliMaintain a database of clients, prospects, partners and vendors/liliMonitor market conditions, product innovations, and competitors products, prices, and sales/liliPerform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports/liliConsult with clients to resolve problems and to provide ongoing support/liliCoordinate prospect, sales and current customer meetings working closely with CEO and KAM/liliPerform other duties as assigned./li/ulh3Requirements:/h3ulliBachelors Degree in Business, Marketing or a related field of study preferred or an equivalent combination of work experience and education - Preferred/liliKnowledge of Customs Trade Partnership Against Terrorism (CTPAT)./liliExpert with MS Office suite l/liliStrong quantitative, analytical, and problem-solving skills./liliStrong leadership ability and customer service awareness./liliMust be effective at developing strong relationships and influencing others./liliProcess oriented with good project management skills; capable of managing multiple tasks simultaneously./liliStrongly motivated with sense of urgency/liliKnowledge of industry trends, supply chain processes, best practices, and compliance requirements./liliDeep experience in solving problems across the end-to-end supply chain./liliAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals./liliCapable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, employees, and customers./li/ulpTRAVEL REQUIREMENTS:/pulliAbility to travel domestically up to 5-10%/li/ulpiDC Logistics Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of the companys employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment./ppThis job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Companys business, competitive considerations or the work environment changes./p/div