Head of Strategic Accounts

Head Of Strategic Accounts

Location: Brooklyn, NY (Hybrid) Company: The Factory NYC
The Head Of Strategic Accounts is a senior leadership role responsible for managing and growing the company's most valuable client relationships. This position drives long-term revenue expansion, client retention, and strategic partnerships across a high-value portfolio representing a significant share of company revenue.
Key Responsibilities
Own and lead relationships with key strategic clients, ensuring high satisfaction and long-term retention
Identify and drive revenue growth opportunities within existing accounts, including upselling and cross-selling
Develop and execute strategic account plans aligned with client goals and company objectives
Lead client communications, business reviews, and high-value initiatives
Collaborate cross-functionally with internal teams to ensure successful project delivery
Monitor account performance, track growth opportunities, and maintain accurate CRM reporting
Proactively identify risks and resolve client or project challenges
What You'll Bring
7+ years of experience in account management, client services, or business development
Proven success managing and growing large, high-value client accounts
Strong communication, negotiation, and relationship-building skills
Ability to think strategically while managing multiple priorities
Experience working cross-functionally with operations, production, or project teams
Proficiency with CRM systems and reporting tools
Success Metrics
Revenue growth and retention across strategic accounts
Client satisfaction and repeat business
Expansion of existing accounts and overall portfolio performance
Work Environment
Full-time, MondayFriday
Hybrid schedule with up to 2 remote days per week (subject to approval)
Occasional local travel for client meetings