Program Director, Tenant Success Services

Program Director, Tenant Success Services

Reporting to the Assistant Vice President, Programs, the Program Director, Tenant Success Services provides strategic, clinical, and operational oversight of Breaking Ground's Tenant Success Services portfolio. The Program Director supervises Clinical Coordinators and Program Coordinators delivering time-limited, housing-focused services using a Critical Time Intervention (CTI)-informed model.
Tenant Success Services supports individuals and families transitioning from shelter into permanent housing across multiple boroughs. The Program Director ensures services are high-quality, trauma-informed, and outcomes-driven, with a focus on housing stability, tenant engagement, and long-term housing retention. The Program Director is responsible for program performance, staff development, compliance, and cross-departmental collaboration.
This position is full-time and in-person, generally Monday through Friday, 9:00 AM5:00 PM, with flexibility as needed to support program operations across sites.
Essential Duties And Responsibilities:
Provide leadership and oversight of day-to-day program operations across multiple sites; troubleshoot challenges and implement effective solutions
Supervise Clinical Coordinators and Program Coordinators, providing ongoing coaching, performance management, and professional development
Ensure service delivery aligns with CTI-informed practices, including intake, assessment, service planning, and case closure
Support staff in managing complex cases, crisis intervention, and de-escalation
Oversee case conferences, case reviews, and ensure high-quality documentation and timely data entry
Manage caseload distribution and ensure equitable and effective service provision across sites
Monitor program outcomes and utilize data to drive continuous quality improvement
Ensure compliance with all funder requirements, contracts, audits, and regulatory standards
Oversee accurate reporting of program metrics, including participant engagement, service delivery, and outcomes
Collaborate with Property Management, Clinical, Compliance, Finance, and other internal departments to support program success
Build and maintain relationships with community partners, government agencies, and external stakeholders
Support hiring, onboarding, and training of staff, fostering a culture of accountability and collaboration
Ensure the development and implementation of tenant engagement activities, groups, and programming
Travel between program sites as needed to provide supervision and operational support
Perform other related duties as assigned
Minimum Qualifications:
Bachelor's degree required; Master's degree in Social Work or related field preferred (LMSW/LCSW preferred)
Minimum of 5 years of supervisory experience, including oversight of multidisciplinary teams
Experience working with individuals experiencing homelessness or housing instability
Strong clinical skills, including crisis intervention, de-escalation, and assessment
Familiarity with Critical Time Intervention (CTI) or similar evidence-based models required
Demonstrated ability to manage multiple sites and competing priorities
Excellent written and verbal communication skills
Strong organizational, problem-solving, and leadership skills
Proficiency in Microsoft Office Suite and database systems
Ability to travel throughout NYC boroughs as needed
CPR and Naloxone certification (or willingness to obtain)
Valid NY, NJ, CT, or PA driver's license with a good driving record, as defined by Breaking Ground is preferred
EOE/M/F/Vet/Disabled