Sr. Global Account Manager (22702)

Sr. Global Account Manager

ORD Station - Franklin Park, IL 60131
Overview

Salary Range $85,000.00 - $120,000.00 Salary Level Management Position Type Full Time Job Shift Any Education Level 4 Year Degree Travel Percentage Negligible Category Business Development
Description

Position Purpose
The Sr. Global Account Manager is a senior-level industry expert responsible for leading and expanding PGL's most strategic global customer relationships. This role combines executive-level account leadership, strategic sales development, and operational excellence to deliver comprehensive, end-to-end logistics solutions across international markets.
The Sr. Global Account Manager serves as the primary liaison between PGL and high-profile global clientscollaborating with senior stakeholders (COO, supply chain executives, operational leaders) to ensure world-class service delivery, continuous improvement, and proactive production and performance management.
This position drives revenue growth, strengthens long-term partnerships, engineers scalable solutions, and integrates customer requirements into PGL's global operations.
Qualifications

Education and Experience
Years of Experience: 7-10 Years of experience with increasing levels of responsibility working for a 3PL/Freight Forwarding Organization
Industry Experience: In-depth Knowledge of specific and/or major industry markets, significant ability to communicate and establish strong relationships with industry partners and carriers
Education: Industry-related degree and/or certification
Knowledge
Sales and Marketing

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language

Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
Education and Training

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Communications and Media

Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Mathematics

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Personnel and Human Resources

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Transportation

Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Economics and Accounting

Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Skills
Persuasion

Persuading others to change their minds or behavior.
Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking

Talking to others to convey information effectively.
Coordination

Adjusting actions in relation to others' actions.
Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Negotiation

Bringing others together and trying to reconcile differences.
Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.
Service Orientation

Actively looking for ways to help people.
Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.
Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.
Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job.
Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Instructing

Teaching others how to do something.
Systems Analysis

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Writing

Communicating effectively in writing as appropriate for the needs of the audience.
Time Management

Managing one's own time and the time of others.
Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Management of Financial Resources

Determining how money will be spent to get the work done, and accounting for these expenditures.
Mathematics

Using mathematics to solve problems.
Abilities
Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression

The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension

The ability to read and understand information and ideas presented in writing.
Deductive Reasoning

The ability to apply general rules to specific problems to produce answers that make sense.
Speech Clarity

The ability to speak clearly so others can understand you.
Speech Recognition

The ability to identify and understand the speech of another person.
Written Expression

The ability to communicate information and ideas in writing so others will understand.
Fluency of Ideas

The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Inductive Reasoning

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Problem Sensitivity

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Originality

The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Information Ordering

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Category Flexibility

The ability to generate or use different sets of rules for combining or grouping things in different ways.
Near Vision

The ability to see details at close range (within a few feet of the observer).
Mathematical Reasoning

The ability to choose the right mathematical methods or formulas to solve a problem.
Number Facility

The ability to add, subtract, multiply, or divide quickly and correctly.
Memorization

The ability to remember information such as words, numbers, pictures, and procedures.
Tools
Desktop computers
Facsimile machines
Laptop computers
Special-purpose telephones
Multi-line telephone systems
Technology
Compliance software
Electronic mail software
Enterprise resource planning ERP software
Manufacturing resource planning MRP software
Customer resource management CRM software
Logistics and supply chain software (CargoWise ediEnterprise)
Spreadsheet software
Microsoft Excel and other office applications