Oliver Wyman Consumer, Telco & Technology Engagement Manager

Engagement Manager

Oliver Wyman helps industry leaders in the consumer, telco, and technology industries develop value growth strategies, improve operations, and maximize organizational effectiveness. Our clients are some of the world's most successful companies: wireless and wireline equipment and communications service providers: enterprise IT, consumer electronics, and semiconductor companies; and broadcasters, publishers, platform operators, online and entertainment companies.
In Consumer, Telco, and Technology (CTT), we see consumer-facing industries converging, with technology continuing to disrupt all business models, and B2C, B2B and B2B2C services models ever-growing. We are aiming to build new Partner connections by bringing together those serving consumer facing businesses, such as retailers, as well as technology, communications, media and services, in order to further elevate our narratives and exco-relevance while maintaining deep sub-sector capabilities.
Engagement Managers are critical leaders within our consulting team, working side-by-side with our clients. The position offers excellent career and growth opportunities for talented, highly motivated professionals with relevant prior experience. Initial responsibilities typically include:
Providing day to day leadership of client projects and aspects of the client relationship and commercial process within those relationships, teaming with Partners and shares responsibility for the success of a specific engagement(s)
Leading and managing complex programs to ensure on-time delivery that meets agreed upon goals, leveraging Oliver Wyman best practice, their own expertise and the firm's technical competence
Guiding and influencing clients in an informed way across all situations including execution of the commercial process, becoming trusted advisors.
Engaging fully in building business by identifying new and expanded opportunities
Creating exciting and additive intellectual capital through thought leadership, and are knowledgeable on a broad range of adjacent topics.
Developing others and build a followership as part of their asset building for the firm
Leading firm building activities, seen as a role model for firm values with a strong personal brand within and outside of the firm and are well regarded by Partners, peers, and clients
Overseeing and guiding the consulting team as they develop hypotheses, review client information, and conduct client interviews, derive insights, and produce deliverables
Supporting Partners in project execution through excellent project management, including work planning, workflow management, and coaching / developing more junior team members
Desired Skills and Experience
5-8 years of relevant experience in strategy consulting with a top-tier strategy consulting firm (or other similar organization)
Experience within Retail, Consumer Goods Telecommunications, Software/Technology, Media industries preferred, but not required
Track record of leading and managing teams, and delivering results in fast-paced, demanding environments
Strong background in strategic problem solving with demonstrable analytical skills
Outstanding written and verbal communication skills
Quantitative, technical toolkit including proficiency in SQL and Python
Undergraduate or advanced degree from a top academic program
Client management experience
A passion for the creative process and a love for expansive and creative thinking
An analytical and rigorous approach to uncovering insights
Excellent verbal/written communication, facilitation and presentation skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Impeccable judgment with the ability to make timely and sound decisions
A balance of humility and confidence, always seeking truth from a place of inquiry
Highly motivated and committed to excellence
Willingness to travel 50% of the time, including internationally
Our Values & Culture
Self-starters and free thinkers who work well in a team
Common aspiration, collective endeavor, shared success
Straightforward, open, respectful interaction
Opportunity without artificial barriers
Balanced lives
We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm. We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other's time and are sensitive to how it is used. We are an output not input-based culture, have respect for people's personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.