Audio Visual Support Technician

Av Support Technician

Space Center Houston is a space exploration learning destination dedicated to revealing how science and humanity power space exploration through meaningful, moving experiences about people and the courage, innovation, and teamwork they use to expand the boundaries of what's possible. We inspire guests of all ages to connect with the significance of space exploration as incredible feats of human spaceflight continue to bring joy and wonder to the world. Owned and operated by the nonprofit Manned Space Flight Education Foundation, we are the Official Visitor Center of NASA Johnson Space Center and a Smithsonian affiliate.
We are currently seeking a Full-Time AV Support Technician responsible for working the setup, installation, configuration, and maintenance of complex AV systems.
Responsibilities

Install, configure, and test a variety of professional audio-visual systems
Troubleshoot and resolve complex AV issues during setup and live events
Maintain, repair, and upgrade AV equipment, including wiring, mounting, and integration
Lead and mentor Level I Technicians, ensuring tasks are completed accurately and efficiently
Coordinate scheduling and resource allocation for AV setups and installations
Operate and support AV systems during events, ensuring high-quality audio and video delivery
Collaborate with event planners and clients to understand and execute AV requirements
Serve as liaison with vendors for service, support, and warranty needs
Utilize multimedia software and digital tools for content integration and system configuration
Ensure all installations meet safety, quality, and accessibility (ADA) standards
Document configurations, maintenance, and repair activities
Maintain and repair exhibits with AV components
Maintain and repair simulator/VR experience
Follow all safety protocols, including operation of heavy machinery
Qualifications

Associate in IT (or related field) or equivalent experience
2+ years of experience in IT/AV support or helpdesk roles
Strong understanding of AV systems, installation practices, and troubleshooting techniques
Proficiency in multimedia software and digital audio/visual tools
Ability to interpret technical drawings, wiring diagrams, and equipment schematics
Basic understanding of AV-over-IP networking protocols.
Excellent communication and leadership skills
Capable of managing multiple tasks under pressure with attention to detail
Comfortable lifting, mounting, and handling AV equipment and infrastructure
Proven experience in a technical AV role (2+ years preferred)
Commitment to adhering to safety and accessibility compliance
Ability to learn and operate heavy machinery
AVIXA Certified Technology Specialist (CTS) Certification/obtain within 6 months of hire date
Either currently possess or obtain within first year of hire:
AVIXA Certified Technology Specialist (CTS)
CompTIA Security+
OSHA 30-Hour General Industry Card
Any applicable heavy machinery qualifications/certifications required
Physical Abilities / Work Environment

Ability to climb ladder systems, stairways and navigate close proximity spaces with a minimum of 18 inches clearance and the ability to lift up to 50 pounds.
Valid Texas Driver's License and the ability to pass a drug screen test.
Ability to respond to work emergencies or work extended hours in an emergency situation.
Must have maturity to work with little to no supervision.
Willingness to work flexible hours, including nights, weekends, rotating shifts and holidays
Space Center Houston is an equal opportunity employer. We promote a culture of respect, inclusivity, and collaboration.