Social Media Customer Care Agent

As a full-time Social Media Customer Care Agent, the successful candidate will communicate with guests via various social media platforms, acting as a brand ambassador while providing consistent service and addressing guest inquiries and concerns remotely.
Key responsibilities

Monitor social media channels and respond promptly to engagements on platforms like Facebook and Twitter
Act as a brand ambassador, ensuring consistent service and escalating guest dissatisfaction as needed
Participate in department meetings and adhere to social media protocols and guidelines

Required qualifications

No high school diploma or GED required
Previous customer service experience, particularly in written communication
Experience using various social media platforms
Strong typing skills and computer literacy with the ability to learn new applications quickly
Positive attitude and proven ability to work well in teams