Account Manager

Job Description

The Account Manager is responsible for leading the day-to-day management of assigned client programs. This role acts as the primary client contact and internal coordinator, ensuring each program is operationally sounds, financially managed, and executed with excellence. The Account Manager partners closely with all internal team members across creative, project management, fabrication, logistics and finance to deliver excellence in client outcomes while supporting retention, account growth and profitability. Key Duties and Responsibilities:

Serve as the primary day-to-day contact for assigned client accounts and maintain strong client relationships

Partner closely with the Account Executives to drive overall account success, focusing on program execution and client retention

Ensure timely and accurate client deliverables, proactively solve issues and manage risks to ensure client satisfaction

Lead internal and external program communication, ensuring alignment on project scope, timelines, deliverables and responsibilities

Coordinate cross-functional resources across sales, project management, operations and remote associates

Support business reviews, post-event assessments and organic client growth as required

Contribute to RFP (proposal) responses, capabilities presentations and account planning for assigned clients

Desired Skills/Knowledge/Experience/Education:

A bachelor's degree in marketing, business, communications or a related field is preferred, equivalent experience may be considered

Strong program management, client service or experiential marketing experience, ideally within trade show, brand activations and events

3-5 years of account management experience in the Exhibit / Trade Show industry preferred

Excellent communication, presentation, and interpersonal skills

Demonstrated ability to manage multiple projects, coordinate cross-functional teams and perform in a fast-paced deadline driven environment

Proficiency with Microsoft Office and CRM tools

Meet Your Recruiter

Allison Crewz
Senior Recruiting Consultant

I made the leap from retail management to recruiting and never looked back. I specialize in direct hire positions and I would love to support you throughout your entire process in finding your new career. At Hatch, we are boutique firm which allows us to give you the focus you deserve. As a mom of two, who loves the outdoors and cooking, I understand how important balance is and I want to help you achieve that too. Even if you do not see a role that fits what you are looking for, send me a message, you never know when the right role will come along.

414-231-9256
allison@hatchstaff.com