Product Manager, Platform Growth

Role Overview
We are looking for a Product Manager to lead the in-product customer experience across JamLoop's customer platform. This role is responsible for driving feature adoption, customer engagement, onboarding, and retention through thoughtful in-product experiences. You will own the strategy and execution of how customers discover, learn, and engage with product capabilities through onboarding flows, guided tours, checklists, announcements, release communications, contextual education, and other in-platform experiences.

In the near term, success comes from establishing a scalable approach to in-product engagement, improving customer adoption of key features, and creating a more intentional customer journey across the platform. You will work closely with Product Marketing, Design, Customer Success, and Engineering to ensure product launches, feature education, and customer communications are effectively delivered within the product experience itself. This is a hybrid strategic and hands‑on role for someone who is passionate about user experience, customer behavior, and product adoption. The ideal candidate can combine customer insight, product thinking, experimentation, and execution to create experiences that help customers realize value faster and engage more deeply with the platform.

What You'll Own
In-Product Engagement

Own tooltips, tours, checklists, announcements, and other in-platform guidance

Build scalable ways to help users discover, understand, and adopt key features

Partner with Product Marketing on launch messaging and in-product education

Customer Experience & Adoption

Identify friction points across onboarding, reporting, and platform usage

Use customer feedback and product data to improve activation, engagement, and retention

Define success metrics and measure impact after launch

Product Execution

Lead initiatives from discovery through launch and iteration

Partner with Engineering, Design, Product Marketing, and Customer Success

Clarify scope, tradeoffs, dependencies, and risks early

What You Bring
Must-Haves

3+ years of Product Management experience in SaaS, AdTech, MarTech, or related technology environments

Experience improving onboarding, feature adoption, engagement, or retention within a software product

Experience using product telemetry, customer behavior data, and user feedback to identify opportunities and measure impact

Hands‑on experience with in-product engagement platforms such as Pendo, Intercom, Appcues, Product Fruits, WalkMe, Chameleon, or similar tools

Strong understanding of how to design, launch, and optimize onboarding flows, product tours, tooltips, checklists, announcements, and feature adoption programs

Excellent communication skills and the ability to align Product, Engineering, Design, Product Marketing, and Customer Success

Proven ability to independently own initiatives from concept through launch

Nice‑to-Haves

Experience in advertising technology, media, marketing technology, or performance marketing

Experience with product analytics and telemetry platforms such as Amplitude, Mixpanel, Heap, PostHog, or similar tools

Experience partnering closely with Product Marketing on feature launches, customer education, and adoption strategies

Startup or high-growth company experience

Benefits
JamLoop offers comprehensive medical, dental, vision, 401K. Our Unlimited Time Off policy encourages you to take time off when you need it because we know and value how hard you work.

Equal Opportunity
At JamLoop we’re proud to be an equal opportunity workplace dedicated to equality, fairness and human kindness.

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