SBA Operations Manager

Responsibilities

Lead, coach, and develop the SBA/Government Lending Operations team, ensuring adherence to current SBA regulations, internal policies, and consistent, timely execution of all responsibilities.

Oversee the end-to-end SBA loan lifecycle, including documentation, closing, servicing, liquidation, and reporting, ensuring loans are compliant, properly documented, and maintain a valid guaranty.

Serve as a subject matter expert on SBA eligibility, structuring, and policy by resolving complex scenarios, providing guidance to lenders and partners, and acting as a liaison with the SBA and related agencies.

Drive process improvements that enhance efficiency, mitigate risk, and elevate the borrower and stakeholder experience while maintaining full regulatory compliance.

Support audit readiness, risk management, and quality assurance by monitoring performance, addressing issues, and implementing appropriate controls.

Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks

Deliver a consistent, high level of service within our Serving More standards

Other duties as assigned

Sponsorship not available for this role.

COMPETENCIES

Interpersonal/Customer Service Skills

Written and Verbal Communication

Ability to understand and follow directions

Adaptable to change

Basic Computer Skills

Organizational Skills/Detail Oriented

Analytical Thinking

Able to Multi-Task or Juggle Priorities

Problem/Situation Analysis

Technical Expertise

Strategic Planning and Decision Making

Leadership/Management Skills

Ability to influence others

Ability to build collaborative relationships

Ability to develop or mentor others

Education - Certifications - Work Experience

4 years/Bachelor's degree in business-related field OR equivalent relevant work experience

6+ years experience with SBA policies and procedures

Schedule
Typical office hours are Monday through Friday 8am to 5pm. This position is exempt and full-time. A minimum 40 hours is required per week. This is a hybrid position. Scheduled onsite hours are expected.

Physical Requirements
This position must be able to remain in a stationary position 55% of the time, constantly operate a computer approximately 50% of the time, and be able to be in constant communication with customers, prospects, and coworkers to discuss and observe account information in order to exchange accurate information.

Travel Requirements
Minimal travel within the Park National footprint and trainings is expected.

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