Program Manager

Troy Consulting is an IT and management consultancy built to define strategies, streamline processes, and leverage data to help organizations achieve measurable success and reach their goals. We are seeking a Senior Program Manager - AI Operations & Strategic Initiatives on site in New York.
At Troy Consulting, we are more than a workplace; we are a dynamic community that values its people. When you join us, you become part of a team that not only offers competitive health and 401k benefits but also invests in your growth through our Delivery Excellence Program. Please check out our website at www.troy-consulting.com to learn more.
Join a Team Shaping the Future of AI-Enabled Operations
Are you a highly organized Program Manager who thrives at the intersection of operations, finance, and emerging technology? We are looking for an experienced professional to drive execution across strategic AI-focused initiatives while serving as a trusted partner to senior stakeholders across global teams.
This role offers a unique opportunity to support high-impact programs involving AI innovation, operational excellence, financial governance, and cross-functional coordination. You will help build and scale new ways of working while driving visibility, structure, and accountability across complex initiatives.
What You\'ll Do

Financial & Procurement Operations
Manage end-to-end Purchase Order (PO) and Statement of Work (SOW) processes, including approvals, vendor onboarding, tracking, and reconciliation.
Partner with Finance and Procurement teams to ensure compliance with internal policies and processes.
Monitor budgets, forecasts, accruals, invoices, and vendor spend across multiple initiatives.
Prepare financial reports and provide budget insights to leadership.
Program & Project Management
Drive execution of AI-focused programs, including AI Accelerator, Copilot, and emerging agent initiatives.
Maintain integrated project plans, milestones, risks, dependencies, and action trackers.
Identify risks early and ensure timely issue resolution and stakeholder alignment.
Support project intake, prioritization, portfolio management, and governance activities.
Create executive-ready dashboards and status reports.
Stakeholder & Team Coordination
Act as a central coordination point across HQ teams, regional stakeholders, and external partners.
Lead recurring business rhythms, including status meetings, working groups, and operational reviews.
Maintain a single source of truth for plans, reporting, documentation, and key deliverables.
Drive alignment across multiple workstreams and ensure accountability for commitments.
Coordinate activities across consulting partners, technology vendors, communications agencies, and AI solution providers.
Support vendor onboarding, SOW management, performance tracking, and delivery oversight.
Ensure high-quality outputs and adherence to timelines.
Build and maintain project, financial, and resource dashboards.
Identify opportunities to streamline processes and implement AI-enabled operational improvements.
What We\'re Looking For

Required Qualifications
8–10+ years of experience in Program Management, PMO, Business Operations, Strategic Operations, or related roles
Strong experience managing:
Purchase Orders (POs)
Statements of Work (SOWs)
Budget tracking and forecasting
Financial reporting and compliance
Demonstrated success leading complex, cross-functional initiatives across global teams
Advanced proficiency with:
Microsoft Excel
Power BI
Teams
SharePoint
Planner / Project
Reporting and dashboarding tools
Exceptional stakeholder management, communication, and organizational skills
Ability to thrive in fast-paced environments with ambiguity and competing priorities
Preferred Qualifications

Experience supporting AI, Copilot, automation, or innovation programs
Exposure to digital transformation or emerging technology initiatives
Experience implementing operational improvements, automation, or AI-enabled workflows
Why Join Us?

Work on high-visibility initiatives at the forefront of AI innovation
Collaborate with global teams and senior leaders across multiple regions
Influence how AI-enabled processes and operating models are designed and scaled
Gain broad exposure across finance, operations, governance, vendor management, and strategic execution
Help shape emerging programs from concept to implementation rather than supporting a traditional PMO function
Success in This Role

You will be successful if you:
Deliver high-quality project plans, reporting, and governance outputs on time
Maintain accurate financial oversight and procurement management
Drive execution and proactively manage risks and dependencies
Build strong partnerships across stakeholders and vendors
Operate independently while managing multiple strategic priorities
If you\'re passionate about operational excellence, AI innovation, and driving meaningful business impact, we\'d love to hear from you.
Equal Employment Opportunity Statement

Troy Consulting is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital or veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Troy Consulting complies with all applicable laws governing non-discrimination in employment in every location in which we operate. We believe that diversity fuels innovation, and we are dedicated to fostering an environment where all individuals feel valued, respected, and empowered to thrive.
Notice to Recruiters/Headhunters and Staffing Agencies:
It is Troy Consulting’s intent and preference to directly recruit potential job candidates. We do not accept unsolicited third-party agency resumes. Resumes submitted through this website by third party agencies will be considered unsolicited, and Troy Consulting will not be obligated to pay a referral fee.

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