Audio Visual Field Service Technician

TITLE:

A/V Field Service Technician - L2

ANTICIPATED DURATION:

From 06/01/2026 to 12/31/2026

Responsibilities

Troubleshoot system issues and resolve issues with efficiency and quality

Troubleshoot, verify, and document performance using a wide range of test equipment

Provide a superior level of support to clients during maintenance and repair of AV equipment

Develop an ongoing customer relationship, resulting in future customer loyalty

Conduct Preventative Maintenance visits to ensure all client AV systems and rooms are operating at optimum levels

Work with programmers to load updated Control Programming Files and test changes as needed

Escalate issues for further support through the field service supervisors, field service director, and Global Services team members

Coordinate resolution with internal Engineering and/or Manufacturers as necessary

Work with manufacturers to secure return authorizations and/or parts replacements related to field service tickets

Track all time including travel and labor associated with field service tickets via the client’s ticketing system

Articulate troubleshooting actions, next step actions, recommendations and/or resolution prior to leaving client or before end of day where possible

Provide operational support for meetings and events as required

Coax, ethernet and fiber optic cable testing and troubleshooting

Responsible for maintaining their toolkit and material inventories

Responsible for maintaining their personal licenses, certifications and qualifications

Requirements

1-3 years of AV support experience in a corporate/enterprise environment

Troubleshooting experience with video walls, control systems, and DSP

Competencies in Crestron and QSC control systems

Experience with video conferencing, unified communications (UC), and collaboration platforms including Zoom and MS Teams

Able to read and understand functional design drawings, cable riser diagrams, and architectural drawings

Superior client relationship management is a requirement

Achieve AVIXA CTS Certification within first year if not already held

Familiarity with a wide range of audio, video and networking equipment

Knowledgeable of low voltage electrical concepts (i.e., Ohm’s law)

Basic to advanced networking skills

Some after-hours / weekend work may be necessary on an occasional basis

Must have a valid driver’s license and adhere to insurance requirements

Demonstrate a legal ability to work within the United States via I9 verification

Ability to work for any US-based company without sponsorship

Preferred Experience

Any of the following: AVIXA CTS, Biamp, Crestron, or Networking/IT related certifications

Experience with brands including Logitech, Shure, QSC, Dante Audio, and related AV platforms

Previous experience providing face-to-face client technical systems support

Local Milwaukee, WI based candidates preferred

The hourly pay rate range for this position is $25.00 to $35.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Equal Opportunity Employment
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

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