Digital Consumer Experience Strategy & Research Lead

Job Title
Digital Consumer Experience Strategy & Research Lead

Location
Morristown, NJ

Overview
Join the digital engine driving Sanofis transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you'll help build the first biopharma company powered by AI at scale.

About the Role
The Consumer Experience (CX) Strategy lead provides the end-to-end consumer experience strategy and digital solutions for Sanofi patients, customers, and staff to work seamlessly across products and services within its ecosystem while aligning with the product roadmap, users’ needs, market customers, and technical frameworks. You develop CX strategy to differentiate and deliver innovative digital solutions that make health care more accessible, integrated, and reliable for users in collaboration with cross‑functional teams and other key stakeholders. You will identify and set CX strategy, envision complex CX ecosystems, and inspire teams to push the boundaries of what is possible. Your success will see your strategies become the lighthouse for the projects you are working on.

Main Responsibilities

Deliver CX strategy for R&D transformation: define our experience strategy and measurement frameworks to support R&D’s digital evolution.

Lead cross‑functional collaboration: partner with Digital R&D, R&D, and engineering teams to integrate CX strategy into product development processes.

Drive strategic implementation: ensure CX initiatives meet milestones while managing resources and mitigating risks under tight deadlines.

Evangelize CX excellence: represent and advocate for consumer experience across the organization, influencing product and service strategy direction.

Build team capabilities: mentor CX strategy team members and contractors, fostering continuous learning and industry awareness.

Champion digital transformation: lead cultural shifts in how CX functions within R&D and the broader organizational context, ensuring milestones are met, mitigating risk, and maximizing process efficiency.

About You
Knowledge, Skills & Abilities

Experience putting design thinking into practice end to end.

Service design expertise and experience with multi‑layer experience analysis (users, data flows, system structures).

Able to question the initial space and the assumptions behind the brief.

Knowledge of how to open up the solution space and run ideation sessions.

Can articulate the experience strategy and the north‑star vision and break it down to identify the MVP.

Experience running collaboration and co‑creation workshops.

Experience creating new products or services from scratch.

Experience creating solutions with AI/ML.

Systems thinking.

Experience mapping complex digital ecosystems and determining how different pieces or applications might fit together, managing multiple international stakeholders.

High EQ to manage stakeholders within the organization and bring them along.

Affinity with science (biology, chemistry) or prior experience in pharma, healthcare or life sciences is strongly preferred.

Basic Qualifications

Minimum 5+ years of hands‑on CX/UX strategy in a large global enterprise, agency, consulting or start‑up/scale‑up in the context of digital products/services or software design.

Bachelor’s degree in any field. Master’s degree and/or MBA is a plus.

Desired Traits

Vibrant and engaging storyteller with strong business communication and presentation abilities to all levels.

Agility, decisiveness, resilience, transparent communication, and strong attention to detail.

Comfortable with change and ambiguity; confident in a shifting world.

Ability and interest to help lead cultural shifts in the organization, including digital transformation.

Intellectual curiosity that inspires others.

Culturally curious and willing to work in an international environment.

Why Choose Us

Bring the miracles of science to life alongside a supportive, future‑focused team.

Discover endless opportunities to grow your talent and drive your career, at home or internationally.

Enjoy a thoughtful rewards package that recognizes your contribution and amplifies impact.

Take good care of yourself and your family with a wide range of health and wellbeing benefits, including high‑quality healthcare, prevention and wellness programs and at least 14 weeks of gender‑neutral parental leave.

Join the digital force behind Sanofis AI‑powered pipeline, where expert, generative and snackable AI accelerate the discovery, development and delivery of breakthrough treatments.

Work in a safe, responsible environment with a strategy that balances digital innovation and risk management for AI systems.

Collaborate and share knowledge in an environment based on open dialogue and mutual respect.

Equal Opportunity Statement
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affinite Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, age, ancestry, nationality, marital, domestic partnership or civil union status, sex, gender, gender identity or expression, affectional or sexual orientation, disability, veteran or military status, domestic violence victim status, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.

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