Customer Experience Specialist

About Us
A position at British Swim School is more than just a job. It is an opportunity to be part of a mission that helps families feel safer around water. Our team teaches life‑saving survival and swim skills that build confidence, create stronger swimmers, and make a lasting impact in the communities we serve.

Benefits

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Compensation and Benefits (dependent on the Franchise Owner)

Pay starts at $14 per hour, based on experience with potential bonuses.

Paid training

Birthday off and paid

Flexible schedules – shifts are 4–5 hours; easy to schedule around school or other jobs.

Shifts typically run on weeknights from 3–8 pm and on weekends during the morning hours.

The Position
The Customer Experience Specialist, known as a "Deck Ambassador," works poolside at our swim school and plays a critical role in providing an excellent customer experience.

Your Typical Responsibilities

Setting up and breaking down the pool deck area before and after each shift.

Checking water chemistry and temperature prior to swim lessons.

Welcoming students and parents/guardians to the pool deck area.

Answering customers’ questions about their account, their child’s progress, or about the program.

Assisting swim instructors and managers when needed during swim lessons.

Posting media content and monitoring social media platforms.

Minimum Qualifications

Excellent interpersonal communication and organizational skills.

Responsible and professional demeanor.

Preferred Qualifications

1+ years of customer service experience.

Lifeguarding/First Aid/CPR/AED certification(s), may be obtained during training.

Additional Information
We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one – a survival school first and a learn‑to‑swim school second. As a result, we can support our mission to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.

Our cohort is largely preschool and elementary‑aged kids. Experience with children or a child‑focused job is helpful but not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. You might be in a customer service role talking to parents on the phone or at the pool. Wherever you are, we focus on ensuring the “Survival of the Littlest.”

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

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