About the Role
We are seeking a Vice President, Client Experience to join one of our fastest growing accounts at an exciting moment in time. The ideal candidate will have proven leadership and client service skills, and experience managing both unbranded celebrity market‑shaping programs and data/regulatory milestone announcements with pharmaceutical companies. They will demonstrate personal ownership and accountability for client engagement, cultivating long‑term partnerships and client satisfaction. The ideal candidate is proactive, strategic, resourceful, and accountable with an entrepreneurial spirit, curiosity and a desire to explore and test new ideas.
Responsibilities
- Serve as day‑to‑day account lead, partnering with clients, inter‑agency partners, dna leaders and team members, establishing integrated plans and ensuring their successful implementation.
- Help design multichannel activations in partnership with specialist teams (Earned Media, Creative, Strategy, Digital).
- Initiate and closely manage implementation of client‑approved programs, understanding brand, program and tactic status, dependencies and considerations at all times.
- Drive all program elements, providing clear direction to the internal team and foreseeing potential roadblocks, proactively recommending and implementing solutions.
- Oversee high‑profile celebrity partnerships, liaising with the talent agency and our world‑class specialist teams to execute campaigns.
- Understand client business challenges and asks, with strong instincts and the ability to craft deliverables that address the client’s request.
- Build strong client relationships, demonstrate expertise on the client’s business, competitive landscape and audience, and procure brand and enterprise intelligence to inform the team’s work.
- Lead the team in ensuring all deliverables are polished, error‑free, strategically sound and on time and within budget.
- Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential.
- Lead financial management for clients, including managing complex budgets, and overseeing reconciliations and invoicing.
Requirements
- Bachelor’s Degree or higher
- 9–12 years of agency experience
- Understanding of integrated agency teams (Earned Media, Digital, Strategy, Creative)
- Experience in pharma communications in a comparable agency environment, including managing medical/legal/regulatory review processes and compliance considerations
- Ability to promote a culture of collaboration and teamwork across organizational functions
- Can handle multiple deliverables at once and remain calm under pressure, always focusing on problem solving
- Outstanding communication skills (verbal, written, and presentation)
- Excellent organizational skills and attention to detail
- Proficiency in sculpting and telling a cohesive story
- Deep knowledge of the pharma regulatory landscape
Salary Range
$145,000 USD – $180,000 USD (actual offer depends on factors such as market, budget, tenure, and qualifications).
Equal Opportunity Statement
The Weber Shandwick Collective is proud to be an Equal Opportunity/Affirmative Action employer. The Weber Shandwick Collective recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
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