Director, Concessions

divh2Director, Concessions/h2pResponsible for CVG Airports concessions program. Reports to and collaborates with the Vice President of Commercial Management. This role owns the concessions PL, sets and delivers annual and multiyear revenue targets, and positions CVG Airport a market leader through trendsetting concepts, premium offerings, technology modernization, and a mandated customer-first strategy. This position develops a portfolio strategy that reflects CVG Airports unique passenger mix, ensuring offerings meet the needs of diverse traveler profiles, while maintaining a consistently excellent customer experience. The Director leads capital planning for concession spaces, negotiates complex agreements with national and local brands, collaborates on federal grant requirements and compliance, and presents performance insights and actionable investment cases to senior leadership./ppstrongESSENTIAL DUTIES:/strong/pulliDirects, delegates and reviews assigned work. Provides coaching, counseling and staff development. Evaluates performance and applies organizational policies and procedures./liliOwn concessions PL set and deliver annual/multi-year revenue targets; provide monthly performance dashboards and recommendations to senior leadership./liliDesign and implement a concessions program that balances affordability and premium options to serve CVG Airports varied passenger demographics; optimize brand mix, pricing tiers, and product assortment to maximize satisfaction and revenue./liliDevelop and enforce a customer-first strategy as a foundational principle for all concession activities; set measurable KPIs and drive continuous improvement./liliPartner with Planning

Development to design and deliver buildouts, refurbishments, and infrastructure upgrades; prioritize investments by ROI and customer impact./liliLead strategies around digital ordering, contactless payments, loyalty programs, and operational analytics (category mix, pricing compliance, queue times)./liliCollaborate with internal stakeholders to assist with federal grant requirements; ensure concession agreements and operations comply with DOT FAA guidance./liliSupport implementation of the Small Business Element (SBE) by identifying opportunities for small business participation and reducing unnecessary bundling./liliLead procurement strategy and complex negotiations with national and local brands; structure performance-based agreements and SLAs./liliOversee daily performance via in-house teams and operators; ensure PCI compliance, pricing integrity, insurance/surety, and audit readiness./liliBuild and develop a high-performing, strengths-based team; establish clear accountability; coach leaders; and create succession pipelines across operations, development/leasing, and analytics/systems./liliCollaborate with internal stakeholders to elevate wayfinding, merchandising, and digital engagement initiatives./liliPresent strategic performance insights and investment cases to senior leadership./liliResponsible for all contract management activities as documented in KCAB Policy 1014, Contract Management. As the subject matter expert, responsible for all key aspects of contract management ensuring KCABs interests are represented in any business activities regarding the agreement./liliPrepares and monitors the department budget./li/ulpPerforms other duties of a similar nature and level as assigned./ppstrongEDUCATION

EXPERIENCE:/strong/ppBachelors Degree in a related field (Business, Finance, Hospitality/Retail, Real Estate, Transportation/Aviation) and 10 years of related experience; minimum of 5 years of supervisory experience. Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above./ppstrongLICENSING/CERTIFICATIONS:/strong/ppRequired

Maintains Security Identification Display Area (SIDA) clearance

Obtain/maintain position appropriate NIMS

emergency training as applicable

Valid drivers license/ppAdditional Security Levels Required

Ability to obtain and maintain position appropriate Federal security clearance/ppAirfield Driving/pulliThis position requires driving on the airfield ramps/li/ulpstrongDEMONSTRATED SKILL IN:/strong/pp Advanced financial modeling, forecasting, and KPI management (Excel/Power BI)

Concessions technology stack (digital ordering, payments, loyalty), space planning/design, merchandising, and operator selection best practices

Knowledge of DOT FAA guidance, federal grant requirements, and collaborative compliance practices

Executive presence and cross-functional influence; ability to present to senior leadership

Clearly and effectively communicating, negotiating, and advocating, both orally and in writing

Establishing and maintaining effective, fair, cooperative, collaborative, and respectful relationships with internal and external colleagues, peers, work teams, and workgroups

Use of independent judgment

Strengths-based leadership over employee and contracted teams/ppstrongDEMONSTRATED KNOWLEDGE OF:/strong/pp Management techniques

Critical thinking

Airport operations, policies, and procedures

Local, State, and Federal regulations regarding food and health codes

Contract management

Project management

Financial management

Industry trends affecting the Airport Concessions program/ppstrongWhy Join Us?/strong/ppstrongBENEFITS: (Full Time Positions)/strong/pulli100% Employer Paid Health

Wellness Center/liliComprehensive Insurance Options: Medical, dental, vision and life insurance, including a $0 premium medical plan option and no spousal surcharge/liliCVG CARES: $2,500 employer paid childcare subsidy/liliHealth Savings Account

Dependent Care Flexible Spending Account/liliRetirement Plans: Employer and employee contributions to KY Public Pension Authority retirement plan/liliKY Deferred Comp Plans: 401(k) and 457 options/liliGenerous Paid Time Off: Including 10 holidays a year/liliEmployee Assistance Program/liliVoluntary Wellness Program: Earn financial incentives and paid time off/liliTuition Reimbursement and Professional Development Programs/liliPerformance Reward Program (potential to earn up to $2100.00 annually)/liliOnsite Fitness Facilities/li/ulpDont meet every requirement?/ppIf you are excited to make a positive impact for our region, but your experience doesnt align perfectly, we encourage you to apply. You may be the right candidate for CVG Airport, whether it be this role or another./ppEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div