Customer Experience Specialist

Location:

Hybrid, 3x a week in San Diego
Duration : Multi year W2 contract
About the Role:

We are seeking a highly motivated

Customer Experience Specialist

to join our team in San Diego. In this role, you will serve as a key liaison between our global internal teams and customers, supporting the customer platform and other customer-facing applications used worldwide. You will play a critical role in delivering a seamless user experience by managing platform access, resolving issues, and driving effective communication across a global user base.

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Key Responsibilities
Manage and administer customer accounts to support customer-facing applications
Support external customers with access issues, password resets, and troubleshooting
Ensure compliance with security and access control processes
Support platform user access audits
Triage and resolve tickets
Provide day-to-day application support, including issue resolution and user guidance
Draft and coordinate communications regarding platform updates, announcements, and outages
Collaborate cross-functionally with global teams to improve processes and xsgimln customer experience
Requirements:
Bachelor’s degree
Experience in project management, process improvement, and operations
Strong organizational skills with a high level of accountability
Excellent verbal and written communication skills
Proven ability to collaborate effectively in a team environment
Strong interpersonal skills