Account Manager, Provider

Account Manager, Provider
Datavant is a data collaboration platform that empowers organizations across the healthcare ecosystem, including providers, health plans, researchers, and life sciences companies. We are dedicated to making health data secure, accessible, and actionable.

Position Overview:

The Account Manager owns the day‑to‑day relationships with assigned provider customers. This role serves as the single point of accountability for customer satisfaction, retention risk, and value realization, working closely with Service Delivery to ensure performance outcomes are communicated clearly and aligned to customer expectations.

Key Responsibilities:

Serve as the primary point of contact for assigned provider accounts

Own customer satisfaction, retention risk identification, and issue communication

Translate operational performance into clear, customer‑facing narratives

Lead account planning focused on value realization and renewal readiness

Collect, document, and triage Voice of Customer (VOC) feedback

Manage customer‑facing escalations and coordinate internal response

Drive adoption of Datavant workflows, digital tools, and standard offerings

Maintain accurate account documentation, health indicators, and risk flags

Qualifications:

Bachelor’s degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience)

3–5 years of experience in account management, customer success, or healthcare services

Strong communication and relationship management skills

Ability to interpret performance data and explain outcomes to customers

Familiarity with HIPAA‑regulated environments preferred

Comfort operating in a fast‑paced, matrixed organization

Ability to travel up to 75% of the time for client meetings

We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The estimated base salary range (not including variable pay) for this role is: $72,000 — $84,000 USD.

To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof of vaccination. Exemptions may be available on a case‑by‑case basis. This job is not eligible for employment sponsorship.

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