Account Manager

Account Manager# Account ManagerCMH Operations Terminal - Dublin, OH 43016## OverviewLevelExperiencedPosition TypeFull TimeJob Shift1st Shift## Description**ESSENTIAL DUTIES:*** Foster strong relationships with key accounts, understanding their supply chain intimately.* Regularly review KPI metrics to drive organizational focus, ensuring customer satisfaction and operational efficiency.* Organize and lead business reviews, discussing performance, issues, opportunities, and long-term plans.* Proactively identify and pursue business opportunities, developing supply chain/logistics solutions that deliver immediate and lasting value to clients through daily engagement with existing and potential customers.* Collaborate with Carrier Solutions and other departments to optimize load bookings, carrier selection, and cost reduction.* Update Customer Profiles, participate in RFQs, and coordinate customer reviews and meetings.* Develop and update long-term account plans, ensuring goals and deliverables are met.* Lead cross-functional teams to develop solutions for new opportunities.* Negotiate competitive pricing and service level agreements by staying informed on market trends, capacity, seasonality, and leveraging EASE's historical lane data to maximize margins.* Ensure compliance with load-specific needs such as on-time pickups/deliveries and equipment requirements.* Address and resolve operational issues, escalating as necessary to the Director of Customer Operations.* Oversee team performance to ensure all operations are reviewed and assigned appropriately, while maintaining accuracy and timeliness in all system updates and reporting procedures.* Represent EASE professionally within the industry.* Other duties as assigned.## Qualifications**Qualifications:***Education** High School Diploma or GED is required.*Experience** A minimum of 1-3 years of related experience (bachelor’s degree), or* A minimum of 5 years of related experience (associate degree), or* In lieu of a degree, a minimum of 6 years related experience required.* Additional related training and certifications will be weighted on a case-by-case basis.* Transportation industry is a plus.* Sales, customer service, and/or negotiation-related talents.*Knowledge, Skills, & Abilities** Energetic, relentless, and thrives on hunting for opportunities.* Excellent communicator with a great phone presence.* Productive problem solver.* Flexible in work hours and adaptable to changing workload.* An eagerness to learn quickly.* Ability to remain calm under sometimes stressful situations.* Ability to multi-task and adapt quickly to different situations.* Proficient in Microsoft Office Suite* Demonstrated leadership skills, with the ability to effectively communicate and collaborate with cross-functional teams.* Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.
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