Program Manager II / 60018019

Job Responsibilities

Designs, implements, and oversees operations that support the Office of Quality Assurance and Compliance with regard to the day-to-day functions, including the supervision, orientation, training, and development of staff in programmatic functions. Provides supervision to staff through monitoring, individual conferences, department meetings, and planning sessions. Assesses workload and staff strengths and weaknesses so that duties and responsibilities of staff are allocated to maximize efficiency and effectiveness and to assure that all aspects of the QAPI plan are met.

Develops Agency-wide QAPI plan and dashboard to include waiver services, behavioral health, managed care, fee for service, and telehealth monitoring. Foster's an Agency-wide commitment to quality assurance. Candidate must be knowledgeable in data collection, data analysis methodology, and performance improvement methods needed to support and lead QAPI. Leads performance improvement projects and provide education and coaching in order to build needed skills in others to lead PIPs. Coordinates with directors/managers to ensure QAPI efforts are integrated into all operations and departments, including staff responsibilities. Designs a process for and conduct an evaluation of QAPI efforts (at least annually). Facilitates a discussion within the quality committee for this annual review. Directs programmatic changes and redirection as prescribed by Agency management. Develops and submits state plan and contract amendments as needed.

In conjunction with executive leadership, completes a comprehensive assessment of the operational objectives, needs, and resources. Identifies a clear strategy for development of comprehensive operational plans that meet or exceed operational objectives. Develops an operational plan and timelines to implementing the plan and tracks the outcomes throughout the process to ensure the plan implementation is successful. Creates and maintains standard operating procedures based on the initiatives within the plan.

Performs fundamental supervisory and leadership functions in accordance with Department policies and procedures, best practices and Federal and State rules and regulations, especially with regard to Equal Employment Opportunity Commission (EEOC) standards. Maintains an effective organizational team and motivates staff to accomplish mission critical operations and objectives. Promotes workforce engagement.

Prepares reports and presents to management and external stakeholders related to processes, measures and outcomes, advising management of findings and recommendations. Leads organization toward a culture of continuous improvement.

Develops and maintains an efficient organizational structure to ensure accomplishment of budgetary and program goals. Provides financial updates and reports budgetary information to the Bureau Chief of Quality.

Attends and participates in relevant opportunities for professional development and training. Demonstrates utilization and application of new skills learned to improve effectiveness and efficiency within assigned responsibilities.

Manages special projects as directed by the Bureau Chief of Quality related to the development and improvement of services within the Medicaid health care delivery system.

Benefits

Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.

15 days annual (vacation) leave per year.

15 days sick leave per year.

13 paid holidays.

State Retirement Plan and Deferred Compensation Programs.

Minimum and Additional Requirements
A masters degree in public administration, public health, data science or human services and/or a minimum of eight (8) years of experience in social service programs, business administration, general administrative management or relevant program experience. Five (5) of which is supervisory experience.

Occasional overnight travel

Valid driver’s license

Sitting or standing for long periods of time.

Lifting requirements: 20 lbs.

In-office Role

Preferred Qualifications

Ability to communicate effectively both orally and in writing; ability to analyze and implement or apply federal and state laws, rules and regulations pertaining to administration and implementation of quality assurance programs; ability to interpret medical and social principles; ability to direct and supervise individuals in the performance of management and programmatic activities.

Requires frequent independent decisions and timely actions based on data.

Must be an innovative leader with advanced human relations skills.

Open to cultural/demographic diversity. Proficient computer skills.

Ability to make and keep schedules.

Organizational skills.

Ability to establish and maintain effective working relationships.

Ability to communicate at an acceptable level with the general public.

Must have experience in QAPI development, Medicaid experience preferred.

Application Information
All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.

Equal Employment Opportunity Statement
The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

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