Customer Experience Specialist

Customer Experience Specialist – Dallas, TX
Starting salary: $30.53 per hour ($61,500 annually).

Sign on bonus: $1,500 for candidates who hold an adjuster’s license that is active and in good standing.

Your Impact at GEICO
As an Auto Damage Customer Specialist, you’ll provide reassurance and assistance when customers need it most. Our Customer Experience team supports our customers on the front lines. You’ll work in a fast‑paced, call‑center environment, supporting customers primarily through phone interactions, as well as email, text, and chat options. You’ll oversee the auto‑damage repair process for GEICO’s customers, claimants, and partners, ensuring prompt and efficient resolutions.

Why This Opportunity Is Exciting
Our industry‑leading paid trainee program includes 3 weeks of required hands‑on experience at our Ashburn, VA training facility. Let GEICO teach you how to manage a claim to ensure that all aspects are resolved quickly and efficiently to help your customers get back on the road. Your unique skill set, coupled with our training, will help you:

Understand vehicle estimating and how to navigate the repair process and equitable settlements

Oversee rental vehicle authority

Manage the fine details of a claim, like car seat replacements or additional covered policy endorsements

This is an in‑office position that requires working from our Dallas, TX office located at 2280 N Greenville Ave, Richardson, TX 75082.

Incentives and Additional Perks

Health & Wellness: Comprehensive healthcare and well-being support available on Day 1

401(k) match: From day one, you’re automatically enrolled in our 401(k) plan with a 6% pre‑tax contribution matched 100% up to 6% of your eligible earnings

What We’re Looking For

Critical thinking and decision making in a dynamic, fast‑paced environment

Strong computer proficiency, including familiarity with Microsoft Office Suite

Ability to prioritize work and multi‑task, while navigating through multiple business applications

Experience with KPIs and measurable goals

High School Diploma or equivalent required; bachelor’s degree preferred

Active Insurance Adjuster’s license preferred

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Equal Employment Opportunity
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

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