Area Sales & Operations Manager - Flatiron/NoMad

Title: Area Sales & Operations Manager

Reports to: Regional Sales & Operations Manager

Employment Status: Full Time/Exempt

SLT, a rapidly expanding fitness brand with a strong presence in the Northeast, seeks a dedicated Area Sales & Operations Manager to join our team. With a focus on innovation, client experience, and operational excellence, SLT has established itself as a leader in the industry. As an Area Sales Manager, you will drive the success of 2 operating studios (Flatiron and NoMad). You will be responsible for fostering a culture of growth, creating an energetic environment, and maintaining sales and brand standards. This person possesses a strong desire to maximize revenue and occupancy, enjoys innovation, and is detail-oriented. If you are passionate about fitness, possess leadership skills, and are ready to make an impact, we invite you to join our team.

Key Responsibilities
CLIENT EXPERIENCE

Create concierge-like studio experience with exceptional customer service incl. assisting clients, responding to client inquiries, and resolving any complaints

Collaborate with instructors to guide new clients through their first SLT experience (incl. studio tours, machine demos, new client offers)

Foster relationships to create deeper community bonds across clients, staff and instructors

Encourage and communicate feedback

Resolve all client booking requests and issues in a timely manner

Assist with Privates and Events happening in the Studios

STAFF MANAGEMENT

Responsible for interviewing, training, managing and reviewing the studio's front desk staff (CSTeam)

Keep staff informed and focused on promotions, sales and goals

Supervise client services team members engaging in product and retail sales, facilities, and customer service needs

Motivate and provide daily support to team members while exemplifying SLT’s core values

OPERATIONS

Oversee the day-to-day operations of the studio

Responsible for achieving studio revenue, occupancy, new client and retail goals

Manage studio appearance and cleanliness including equipment, desks and surfaces

Manage SLT referral program

Aid in private session booking

Receive, process and manage display of all retail merchandise

Complete monthly merchandise inventory

Manage inventory of studio supplies

Coordinate with cleaning & towel company when necessary

Perform bi-weekly machine maintenance; report issues

MARKETING

Drive acquisition and retention for the studio in collaboration with Regional Manager & Marketing

Sell memberships and intro offers to existing and prospective clients to grow studio revenue and utilization

Lead studio-level marketing and execution of SLT promotions in collaboration with studio team and Marketing

Create local relationships and develop initiatives to drive studio utilization and trial alongside the Regional Manager and Marketing

Build studio community through client relationships, loyalty program and new client experience

Coordinate curated classes including fundraising and donated classes

Qualifications

Management and fitness experience

Sales experience

Self-starter with strong managerial and interpersonal skills

Ability to multi-task and delegate when necessary

Strong problem-solving skills

Group fitness instruction experience a plus

#J-18808-Ljbffr