Audience Services Representative (Seasonal) Job at Perelman Performing Arts Cent

About Perelman Performing Arts Center (PAC NYC) Following 9/11, the community and civic planning process that resulted in the World Trade Center master plan in 2003 envisioned a new performing arts center as one of the anchors of the site. The Perelman Performing Arts Center (PAC NYC) opened in the Fall of 2023. Within its three flexible and intimate performance spaces, PAC NYC produces and presents multiple projects in theatre, dance, music and chamber opera. Across each season, we seek to celebrate life and to affirm community in our location at the World Trade Center.

PAC NYC’s mission is to create connections by cultivating bonds between extraordinary artists and communities, with exemplary performances in active dialogue across the arts, and in our flexible, intimate spaces, inviting conversation and new relationships. Our art and our audiences reflect the dynamic energy of all five boroughs of New York City. We invite everyone to join us as we celebrate creative expression from around the world. PAC NYC is where the world trades ideas.

The role
As an Audience Services Representative (Seasonal), you will engage directly with patrons and visitors of PAC NYC, welcoming them to our space and delivering a best‑in‑class experience. You will assist in ticket scanning, wayfinding and ushering for performances, ensuring that the experience for each audience member is smooth, resourceful, and accessible. You will also process ticket sales over the phone and in person while working within our CRM (Spektrix) to maintain accurate data and communication.

Seasonal Audience Services Representatives must be available to work a minimum of one to three shifts during show weeks, up to a maximum of 29 hours per week. Seasonal Representatives may also pick up shifts for rental events and administrative shifts when available.

Customer service

Assist patrons with inquiries including directions to our theatre, and recommendations for nearby parking, restaurants, and hotels

Actively resolve any patron concerns, or escalate to the manager on duty when needed

Facilitate a positive experience for a diverse audience, including the adherence to PAC NYC's inclusive, accessible, and antiracist expectations for all patrons

Performances / Front of House

Usher patrons to their seats

Scan and ensure ticket validity for all scheduled performances

Provide information and assistance to patrons regarding PAC’s accessibility services

Enforce all venue performance policies throughout the production

Know and follow all emergency procedures when necessary

May be assigned other related duties, as necessary

Ticketing and ticket sales

Assist with ticket pick‑up (will call)

Sell and process all ticket sales and merchandise in Spektrix (CRM)

Keep up to date on all offers, promotions, and upcoming events at PAC NYC

What it takes to be successful in the role

Strong customer service skills, with the ability to be flexible and professional while handling all interactions with respect and diplomacy

Comfortable with technology; experience using a ticketing platform and multi‑line phone system is a plus

Experience as an usher or similar experience preferred

Cash handling and credit card transaction processing experience preferred

Ability to stand for extended periods (accommodations provided as needed)

Always maintain a professional appearance

Bilingual, multilingual or fluency in ASL a plus

A genuine interest in performing arts

A commitment to anti‑racism and an eagerness to create a culture of belonging

CPR Certification is a plus

F‑03 Fireguard Certification required within two weeks of onboarding (PAC NYC will reimburse for cost of training and certification)

Must have availability to work evenings, weekends and holidays

Final candidates must successfully complete a background check

Compensation And Benefits
This is a non‑exempt, hourly position at $22.50/hour, subject to applicable federal and state wage and hour laws, including overtime pay at 1.5 times the hourly rate where applicable.

Our commitment to creating a diverse and equitable workplace
Equal employment opportunity and a commitment to a diverse staff are fundamental principles at PAC NYC, where employment opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender identity, sexual orientation, age, national origin, citizenship, disability, veteran status or any other protected characteristic as established under law.

#J-18808-Ljbffr

In Summary: The Perelman Performing Arts Center (PAC NYC) opened in the Fall of 2023 . Audience Services Representatives must be available to work a minimum of one to three shifts during show weeks, up to a maximum of 29 hours per week . The position is non‑exempt, hourly position at $22.50/hour .

En Español: Después del 11 de septiembre, el proceso de planificación comunitaria y cívica que dio lugar al plan maestro del World Trade Center en 2003 imaginó un nuevo centro de artes escénicas como uno de los anclajes del sitio. El Perelman Performing Arts Center (PAC NYC) abrió sus puertas en el otoño de 2023. Dentro de sus tres espacios flexibles e íntimos de actuación, PAC NYC produce y presenta múltiples proyectos en teatro, danza, música y ópera de cámara. A lo largo de cada temporada, buscamos celebrar la vida y afirmar a la comunidad en nuestra ubicación en el Centro Mundial de Comercio. También procesará las ventas de entradas por teléfono y en persona mientras trabaja dentro de nuestro CRM (Spectrix) para mantener datos y comunicación precisos. Los representantes estacionales también pueden recoger turnos para eventos de alquiler y turnos administrativos cuando estén disponibles. Servicio al cliente Asistir a los clientes con consultas, incluidas instrucciones para nuestro teatro y recomendaciones para aparcamiento cercano, restaurantes y hoteles Resolver activamente cualquier preocupación del patrón o escalar ante el gerente en servicio cuando sea necesario Facilitar una experiencia positiva para un público diverso, incluyendo la adherencia a las expectativas inclusivas, accesibles y antirracistas de PAC NYC para todos los clientes Performances / Front of House Usher Clientes a sus asientos Deben verificar y garantizar la validez de los boletos para todas las actuaciones programadas Proporcionar información y asistencia a los usuarios sobre los servicios de equidad de PAC's Enforzar todas las políticas de rendimiento durante la hora de crédito Conocer y seguir con éxito todos los procedimientos de emergencia Cuando se asignen otras tareas, según sea necesario Tickets y Beneficies APAC-Financialidad Final Las empresas deben tener un compromiso profesional siempre que cumplan con las condiciones establecidas por las leyes de pago de billetes (Ticketing) y el proceso de compra y venta de mercancías, así como mantener una experiencia laboral flexible e incluso dentro de dos períodos de tiempo.