VoC Insights Analyst: Qualitative & Narrative Research

Traka (Assa Abloy) is seeking a Customer Insights Analyst in Lake Forest, CA, to support the Voice of Customer program across multiple businesses. The analyst will transform customer feedback into actionable insights, collaborate with the Quantitative Analyst, and lead qualitative analysis to enhance the customer experience.
This role demands a Bachelor’s degree along with 3–6 years of relevant experience. Proficiency in qualitative research, data analysis, and tools like Qualtrics is essential. The position offers competitive benefits and opportunities for professional growth.

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