Customer Experience Specialist - Lab & Client Liaison

Certified Group in Burbank, California is seeking a Customer Service Representative to serve as the primary interface between clients and the laboratory. You will handle daily phone interactions and support routine client requests, ensuring timely responses and high-quality service.
The ideal candidate should have a Bachelor’s degree in business or science, as well as experience in customer relations, and a strong understanding of Salesforce and MS Office. A commitment to accuracy and effective communication is essential for this role.

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