Circulation Assistant Manager

Northbrook Public Library seeks a Circulation Assistant Manager.

Full-time: 35 hours/week

Schedule: Varies; 1 evening per week and 1 weekend every four weeks

About the Position
We are seeking a Circulation Assistant Manager who is passionate about supporting people, fostering a positive team culture, and ensuring patrons receive welcoming, consistent service. This role is ideal for a collaborative leader who enjoys helping others succeed, encouraging professional growth, and contributing to a fast‑paced public service environment. Working closely with the Circulation Manager, you will help oversee daily operations, coordinate workflows, support scheduling, and maintain high‑quality service for the community.

The ideal candidate is approachable, dependable, and committed to creating an environment where staff feel confident, supported, and empowered to learn. They provide clear expectations, constructive feedback, and practical guidance while encouraging questions, skill development, and continuous improvement. They are comfortable balancing staff support with operational needs and remain steady and solution‑focused during busy or challenging situations.

This position combines people leadership with hands‑on circulation responsibilities. Success in the role means strengthening staff through effective onboarding and ongoing development, supporting efficient department operations, and contributing to a culture of collaboration, inclusion, and high‑level customer service. The Circulation Assistant Manager plays an important role in fostering a positive environment for both staff and patrons.

Qualifications and Experience
This position is a key leadership role in the Circulation Department, focused on supporting staff development, including training, coaching, and mentoring, while ensuring smooth daily operations and consistent service.

Key Responsibilities

Support, guide, and mentor circulation staff

Assist with onboarding and ongoing training and staff development

Coordinate scheduling, workflows, and coverage

Support staff during challenging patron interactions

Partner with the Circulation Manager on operations and service delivery

Contribute to a welcoming, inclusive service environment

Required Qualifications and Experience

Experience supervising, training, coaching, or developing staff

Strong customer service and conflict‑resolution skills

Excellent communication skills

Ability to manage multiple priorities in a fast‑paced environment

Experience with scheduling and workflow coordination

5 years relevant experience or 3 years library experience

Preferred Qualifications and Experience

Experience with Polaris or other ILS systems

Experience leading training or onboarding programs

Knowledge of circulation services and public libraries

Experience with Google Workspace and workplace technology

Benefits
Quality benefits play a vital role in promoting the health and well‑being of our staff and their families, and this is why we offer a comprehensive benefit package including medical, dental, vision, and life insurance coverage to eligible employees. We also have generous paid time off and retirement plans for eligible employees.

Equal Opportunity Statement
The Northbrook Public Library is an Equal Opportunity Employer who values every community member and works to be welcoming and respectful of people's different identities including race, ethnicity, gender identity, socioeconomic status, sexual orientation, religion, ability, language, age, size, and more.

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