Associate, Stage Manager (On-Call) - Universal Horror Unleashed

Job Summary
Provides operational support of Universal Horror Unleashed (UHU) and venue management by upholding and reinforcing company and venue specific policies and procedures. Serves as a key expert for a specific show area, maintaining complete knowledge of their house/stage, technical components and talent, and addressing concerns while disseminating information to the appropriate teams. Supports the Stage Manager in operating their house/stage and completing tasks and assignments critical to the daily operation of the venue. The role requires knowledge of the entertainment venue, technical entertainment, and interaction with both UDX and contracted talent.

Job Responsibilities

Performs all operational duties supporting entertainment operations at UHU and provides operational oversight alongside Management.

Serves as first point of contact for performer requests and concerns, monitors guest flow, and partners with Guest Experience Operations for operational efficiencies.

Performs opening and/or closing duties for the house/stage, including checking in cast and crew, conducting daily start‑up meetings, handling staffing issues from team member call outs, monitoring start‑up/shut‑down procedures, and communicating operational readiness or staffing/technical problems with partnering departments.

Ensures adherence to local regulations regarding dress time, break times, meal periods, and non‑performance periods.

Responsible for the safety and physical well‑being of performers on set; maintains a clear show area, observes performance and backstage areas, and conducts safety checks and walks of all houses/stages or show areas to confirm show elements are operational and meet safety standards.

Addresses and follows up on any observed show quality, guest or safety issues, utilizing the necessary departments and Stage Manager on duty to expedite a resolution.

Trains and coaches performers for daily operation, conducts daily shift meetings and performer safety spot talks, and documents performance using observation reports, providing feedback accordingly.

Ensures daily staffing levels and performer placement are adjusted based on team member call‑ins; runs overtime reports, labor reports, and properly codes daily assignments for each team member.

Supports the execution of special events and projects, such as rehearsals and horror activation events, ensuring client needs are met and communication with all necessary counterparts within Universal Horror Unleashed.

Understands and actively participates in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.

Performs other duties as assigned.

Supervisory Responsibility

Individual Contributor

Additional Information

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Qualifications

Ability to work in a team environment.

Knowledge in theatrical or immersive entertainment is preferred.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Consistent attendance is a job requirement.

Education

Associate’s or Bachelor’s degree in Stage Management, Entertainment, or related field preferred.

Experience

1+ years of experience working in professional entertainment is required; or equivalent combination of education and experience.

Benefits
Your talent, skills, and experience will be rewarded with a competitive compensation package.

Universal Destinations & Experiences is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE.

#J-18808-Ljbffr