Litigated Account Specialist I

MUST RESIDE IN THE STATE OF WISCONSIN!!!

Litigated Account Specialist I
The Litigated Account Specialist I processes accounts for patients represented by an attorney in matters involving workers’ compensation, personal injury, debt settlement, credit repair, probate, and/or bankruptcy. The role requires a committed professional who builds trusting relationships and works effectively in a team environment.

Compensation
Hourly Rate: $16.00+ per hour

Work Hours
Shift: 8:00 AM – 4:30 PM CST

Responsibilities

Process litigated accounts verified by team members by contacting attorneys representing patients via phone, email, mail, and fax; collect demographic, insurance, and other relevant information; document appropriately in internal technology platforms; and take other actions as outlined in department processes and procedures.

Follow department processes and procedures with an emphasis on compliance with industry laws and regulations.

Engage in active listening with callers, confirming or clarifying information and diffusing upset callers as needed.

Leverage internal technology platforms and other web-based tools to research and resolve attorney or patient questions or concerns.

Diffuse and resolve troubled accounts, referring patients and attorneys or accounts to other departments as appropriate.

Educate patients and attorneys on the healthcare revenue cycle and repayment programs or incentives to improve their financial well‑being.

Qualifications

Education:

High school diploma / GED

Experience:

9+ months of experience within the collections, legal, or insurance industry (required); 1+ year of experience using judgment to make sound decisions and resolve problems (preferred)

Requirements

Strong communication and organizational skills

Ability to work independently and meet performance goals

Previous collections or customer service experience preferred

Must reside in the state of Wisconsin

Benefits & Incentives

Comprehensive Health Coverage:

Medical, dental, and vision plans available after 90 days of full‑time employment.

Life & Disability Insurance:

Basic life/AD&D, short‑term, and long‑term disability coverage, with optional voluntary life/AD&D plans.

401(k) Plan:

Eligible to participate after 6 months of continuous service.

Paid Time Off (PTO):

Start accruing PTO from your very first day of employment.

Flexible Benefits:

Customize your benefits package to fit your personal and family needs.

Americollect is an equal employment opportunity employer and participates in E-Verify.

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